Report fraud to a card network

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Report potential fraud on a transaction to a card network.

    Vorbereitungen

    Role required: sn_bom_credit_card.dispute_agent or sn_bom_credit_card.dispute_agent_connector

    Wichtig:
    For the agent connector role to work, it must be combined with one of the CSM industry data model roles. For more information, see Roles and Personas.

    Warum und wann dieser Vorgang ausgeführt wird

    A transaction will include the Fraud reporting task within the workflow if potential fraud was flagged for a transaction during manual investigation.

    Prozedur

    1. Navigate to All > Financial Services Operations > Workspace.
    2. Select the lists icon (lists icon).
    3. In the Lists tab under Card disputes service cases, open the case list.
      • For your assigned cases, select Assigned to me.
      • For all dispute cases, select All.
    4. In the list, select which case you want to work on.
      If you want to work on a case that isn't assigned to you yet, you can assign it to yourself by selecting Assign to me.
    5. Select the Playbook tab.
    6. Select the Fraud reporting activity under the Chargeback playbook stage.
    7. Select the fraud reporting task that you want to complete.
    8. On the form, fill in the required fields and any other related information that you've gathered.
    9. Wahlweise: In the Work notes field, enter any comments.
    10. Close the task from the task form.
      Dispute activityAction
      To close the Fraud reporting task Select Close.

    Ergebnisse

    If fraud was flagged, if not previously triggered, the block and reissue card task triggers. The transaction moves to the Initiate chargeback stage.