Exploring Healthcare Operations Core
Summarize
Summary of Exploring Healthcare Operations Core
The Healthcare Operations Core application is designed to enhance collaboration among care teams to deliver patient-centered care efficiently. It streamlines operational processes within healthcare facilities, allowing clinicians to report and track daily operational issues. This reduces manual inefficiencies, mitigates patient safety risks, and improves both clinician and patient experiences by ensuring timely issue resolution. Integration with departments like IT and Biomed supports coordinated task management across the care continuum.
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Key Features
- Operational Issue Reporting: Care team members can easily report and track issues affecting their workflow through the Care Team Portal.
- Support Department Integration: Requests are routed to service departments such as IT and Biomed, where department agents manage and fulfill these operational cases efficiently.
- Role-Based Access: Different users including nurse assistants, registered nurses, unit managers, unit secretaries, department agents, and their managers have defined roles to support care delivery and operational management.
- Workflow Coordination: Administrators configure the application, care team members report issues, and supporting agents resolve them using ServiceNow Workspace.
Benefits
- Expanded Operational Support: Provides a scalable framework to include various supporting service departments in operational case management.
- Improved Visibility: Administrators gain clear insight into operational cases linked to care teams, enhancing oversight and decision-making.
- Empowered Care Teams: Care team members have a streamlined portal for reporting issues, enabling them to focus more on patient care.
Next Steps for ServiceNow Customers
To maximize the value of Healthcare Operations Core, customers should explore configuration guides and user navigation materials, including:
- Configuring Healthcare Operations Core
- Navigating the Care Team Portal
- Healthcare Operations Core Reference documentation
These resources will help tailor the application to specific organizational needs and ensure smooth adoption and operation.
Learn how you can use the Healthcare Operations Core application to enable your care team to work together efficiently and effectively to deliver patient-centered care.
Healthcare Operations Core overview
Healthcare Operations Core is designed to streamline and optimize operational processes to ensure efficient and coordinated delivery of a care team's operational needs.
The application gives clinicians time back to care for patients by providing them a means to report and track issues related to their day-to-day operations. This framework helps hospitals eliminate inefficient manual processes, reduce patient safety risks, and improve the clinician and patient experience through timely resolution of issues and completion of important tasks.
By integrating with supporting service departments such as IT and Biomed, Healthcare Operations Core ensures that all care team tasks are well-coordinated and supported.
- Care Team Operations for Healthcare IT
- Care Team Operations for Biomed
Healthcare Operations Core users
| User | Description |
|---|---|
| Nurse assistant | Nurse assistants provide basic care to patients in healthcare facilities, assisting with daily living, monitoring patient health, and providing vital support to nurses and medical staff. |
| Registered Nurse | Registered nurses are responsible for providing and coordinating patient care. This includes educating patients and their families about various health concerns, administering medications and treatments, and collaborating with other healthcare professionals to develop and implement care plans. |
| Unit Manager | Unit Managers oversee the operations of a specific unit within a healthcare facility, supervise staff, manage resources, and ensure the delivery of high-quality patient care. |
| Unit Secretary | Unit secretaries provide administrative support to nursing units and facilitate communication between staff, patients, and families while maintaining patient records. |
| Department Agent | Department agents create, view, edit, and fulfill service requests created by the care team on behalf of the hospital's ancillary departments. |
| Department Agent Manager | Department Agent Managers oversee the department agents and ensure that requests are fulfilled in an effective and timely manner. |
Healthcare Operations Core workflow
- An administrator configures the Healthcare Operations Core application.
- A care team member detects an operational issue and reports it using the Care Team Portal.
- A supporting service agent receives the request in the form of a case or an incident and fulfills it using Workspace.
Healthcare Operations Core benefits
| Benefit | Feature | Users |
|---|---|---|
| Provides a framework to expand operational cases to supporting services departments. | Healthcare Operations Case overview | Admin |
| Gain visibility into operational cases that are related to your care team. | Care Team Portal | Care Team members |