---
sourceDocument: Yokohama Healthcare and Life Sciences
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/healthcare-life-sciences

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    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Create consumer users

# Create consumer users {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Clinicians and vaccine agents can create consumer records using the Vaccine Administration Management application.

## Before you begin

Note:  
A clinician or a vaccine agent can't create internal users and then book appointments on behalf of the users.

Role required: sn_vaccine_sm.clinician

## Procedure

1. Navigate to AllVaccine Administration ManagementAgentSearch Assist.
2. Click Create User.
3. Provide the user's personal information to help organizations determine the eligibility for appointment scheduling.  
   If the user has taken the first dose of the vaccine outside of the Vaccine Administration Management application, indicate the vaccination method and the date that the user received the first dose of the vaccine.
4. Click Submit.  
   A new information record for the consumer user is created and links to a corresponding patient record, if one exists for the user. The vaccination can be scheduled on behalf of the user. If a patient record doesn't exist for the user, a new patient record is created and links to the user's information and consumer record.

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