Configuration overview

1. Install Healthcare Operations Core

   The application includes demo data for Healthcare Operations Core and installs related ServiceNow Store applications and plugins if they aren’t already installed.

2. Assign roles to Healthcare Operations Core users

   Assign specific roles to give Healthcare Operations Core users visibility into healthcare organizations and the hierarchies they manage.

3. Create a group for all team members in Healthcare Operations Core

   Create a group for team members with the sn_hco.care_team_member role assigned so that users added to this group will inherit the collection of roles for Healthcare Operations Core.

4. Create a group for all team managers in Healthcare Operations Core

   Create a group for team members with the sn_hco.care_team_manager role assigned so that users added to this group inherits the collection of roles for Healthcare Operations Core.

5. Create a healthcare location in Healthcare Operations Core

   Create healthcare locations to designate the locations in which your care teams operate.

6. Example - Organizing your healthcare locations

   Your healthcare locations should be organized based on the physical layouts of the locations in which your care teams operate.

7. Create a healthcare organization in Healthcare Operations Core

   Create a healthcare organization for use with Healthcare Operations Core.

8. Create healthcare providers

   Create a healthcare provider and associate it with a parent healthcare organization and a common location.

9. Create healthcare departments

   Create a healthcare department and associate it with a parent healthcare organization and a common location.

10. Create organizational teams in Healthcare Operations Core

    Create a healthcare organization to associate with your healthcare department.

11. Example - Organizing your healthcare organizations

    Properly organize your healthcare organizations to reflect your team hierarchies.

12. Add or remove members in Healthcare Operations Core

    Add or remove members from your healthcare organizations.

13. Configure global system properties to edit members in Healthcare Operations Core

    Add or remove members from your healthcare organizations.

14. Associate locations with a healthcare organization in Healthcare Operations Core

    Use the Healthcare organization location association table to associate locations with healthcare organizations.

15. Associate assignment groups with a healthcare organization in Healthcare Operations Core

    Create assignment groups for your healthcare organizations to determine which user groups are associated with specific healthcare organizations.

16. Configure the abstract case type for Healthcare Operations Core case types

    Extend the Healthcare Operations case [sn_hco_case] to create custom case types for use with Healthcare Operations Core and related plugins by creating a child table from the Healthcare Operations Core case type.

17. Add menu items into the Care Team Portal with Healthcare Operations Core

    Add more menu items into the Care Team Portal for easy user access.

18. Embedding Care Team Portal in Epic Hyperspace via Hyperdrive

    Configure the Care Team Portal by embedding it into Epic Hyperspace via Hyperdrive and enabling OIDC authentication.

19. Update variables in record producers to capture tokenized data from Epic

    Update the variable values in existing record producers to capture tokenized data from Epic.

20. Configure iFrame embedding for Care Team Portal

    For the Care Team Portal to successfully launch in Hyperspace via Hyperdrive, the portal must be configured to work within an iFrame.

21. Enable Multi-Provider SSO for your ServiceNow instance

    Ensure that Multiple Provider SSO is enabled and configured correctly for Care Team Portal to authenticate with Epic Hyperspace via Hyperdrive.

22. Authenticate SMART on FHIR for use with the Care Team Portal in Hyperspace via Hyperdrive

    Set up your FHIR app with the correct configurations to allow single sign-on for EPIC users to access the Care Team Portal inside EPIC Hyperspace via Hyperdrive.

23. Create an Identity Provider on your ServiceNow instance for Healthcare Operations Core

    Set up an Identity Provider in your ServiceNow instance to enable OIDC for Healthcare Operations Core.

24. Configure your Identity Provider for Care Team Portal

    Configure your Identity Provider to ensure successful user authentication in Care Team Portal.

25. Configure the integration settings in the Hyperdrive Client Test Harness for Care Team Portal

    Once the Care Team Portal is configured, create a launch URL that can then be configured inside the Epic Hyperdrive Client Test Harness for testing.