---
sourceDocument: Yokohama Healthcare and Life Sciences
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/healthcare-life-sciences

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Configuring the process for reporting medical device issues

# Configuring the process for reporting medical device issues {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
You can configure the process for reporting medical device issues from a service portal of your healthcare organization.  
Important:  
Starting with the Xanadu release, Healthcare Computerized Maintenance Management System is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. For details on the deprecation process, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

To use maintenance and servicing workflows or inventory and management workflows, please see [Clinical Device Management](https://servicenow-prod.fluidtopics.net/LUhpcPSifyNogA5472ZXMA "ServiceNow Clinical Device Management streamlines the management of medical devices.").

By default, the users with the sn_hcls_cmms.device_service_org_contributor role can create medical device issue cases from a Customer Service Portal page of a healthcare organization. The Report medical device issue option is available from the Case menu on the Customer Service Portal page to create medical device issue cases.

As a user with the admin role or contributor, you can use the Report medical device issue record producer, which is available by default, or create your own record producer to enable creating medical device
issue cases from a service portal. You can include the record producer for creating medical device issue cases in a service  catalog and display the service  catalog  as a module on the service portal page. You can then enable
users with the sn_hcls_cmms.device_service_org_contributor role to use the module for creating medical device issue cases.

To learn about record producers and service catalogs, see [Record Producer](https://www.servicenow.com/docs/access?context=c_RecordProducer&version=yokohama&pubname=yokohama-servicenow-platform&ft:locale=en-US) and [Set up a service catalog](https://www.servicenow.com/docs/access?context=t_SetUpAServiceCatalog&version=yokohama&pubname=yokohama-servicenow-platform&ft:locale=en-US).