---
sourceDocument: Yokohama Healthcare and Life Sciences
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/healthcare-life-sciences

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Manage user appointments as a clinician or a vaccine agent

# Manage user appointments as a clinician or a vaccine agent {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Manage user appointments as a clinician or as a vaccine agent for creating consumer users, booking vaccination appointments, and choosing a desired slot. To manage user appointments better, some additional configurations are
performed for the vaccine agent.
* **[Search user records](https://servicenow-prod.fluidtopics.net/d8l56YiJOAGuQD86b2dIVQ)**   
  Search for a user record to check if the user record exists, before creating consumer users.
* **[Create consumer users](https://servicenow-prod.fluidtopics.net/fqOZfsHiB_WfKYaZu5VrVw)**   
  Clinicians and vaccine agents can create consumer records using the Vaccine Administration Management application.
* **[Search existing appointments](https://servicenow-prod.fluidtopics.net/Bh7DhuqIRZkiIP675B0PXg)**   
  Search for an existing appointment on behalf of the consumer user.
* **[Schedule an appointment](https://servicenow-prod.fluidtopics.net/jiKldmw9duKLGb2zNtuPig)**   
  Schedule vaccination appointments on behalf of the consumer user.
* **[Cancel existing appointments](https://servicenow-prod.fluidtopics.net/E7c08SHvQdN8sEC2OQrbfw)**   
  Cancel existing appointments on behalf of the consumer user.
* **[Reschedule existing appointments](https://servicenow-prod.fluidtopics.net/QFX8VtEOeZhrY9Dpcz6YTg)**   
  Reschedule existing appointments and choose the preferred method, date, time slot, or vaccination center.