Install Redox Inbound Integration

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • You can install the Redox Inbound Integration application (sn_redox) if you have the admin role.

    Before you begin

    Important:

    Starting with the Yokohama release, Redox Inbound Integration is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported.

    For details, see the Deprecation Process [KB0867184] article in the Now Support knowledge base.

    Role required: admin

    Procedure

    1. Navigate to All > System Applications > All Available Applications > All.
    2. Find the Redox Inbound Integration application (sn_redox) using the filter criteria and search bar.

      You can search for the application by its name or ID. If you cannot find the application, you might have to request it from the ServiceNow Store.

      In the list next to the Install button, the versions that are available to you are displayed.

    3. Select a version from the list and select Install.

      In the Review Installation Details dialog box, any dependencies installed with your application are listed.

    4. If you're prompted, follow the links to the ServiceNow Store to get any additional entitlements for dependencies.
    5. Optional: If demo data is available and you want to install it, select the Load demo data check box.
      Demo data are sample records that describe application features for common use cases. Load the demo data when you first install the application on a development or test instance.
    6. Select Install.