---
sourceDocument: Yokohama Healthcare and Life Sciences
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/healthcare-life-sciences

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Viewing the home page for enrollment-related training tasks in Workspace

# Viewing the home page for enrollment-related training tasks in Workspace {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
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## Summary of Viewing the home page for enrollment-related training tasks in Workspace

As a nurse educator using ServiceNow Yokohama release, you can efficiently manage and access enrollment-related training tasks through the Workspace home page.
This centralized view helps you monitor, track, and navigate training requests for Patient Support Services programs, streamlining your workflow and ensuring timely completion of your responsibilities.
Show full answer Show less  
**Note:** Beginning with the Yokohama release, Patient Support Services is being prepared for future deprecation and will be hidden on new instances but remains supported on existing ones.

## Access and Role Requirements

To use the Workspace for training tasks:

* You must be a member of the **Nurse Training Support** assignment group or have the **snpatientservice.nurseeducator** role assigned.
* Access the Workspace via **Patient Support Services \> Workspace** in the ServiceNow navigation.

## Key Features

The Workspace home page offers multiple interactive components to help nurse educators:

* **View your assigned training tasks** with detailed status and scheduling information.
* **Drill down** from summary indicators to detailed task lists.
* **Navigate to individual task records** directly from the lists for updates or reviews.
* Default sections visible include:
  * **My Tasks:** Shows your personal training tasks with appointment states and due dates.
  * **Tasks by State:** Bar chart displaying all training requests grouped by their current state.
  * **My Team's Tasks:** Summarizes training tasks assigned to your group.

## Task Monitoring and Reporting

**My Tasks** displays key indicators to help you track personal task deadlines, such as:

* Tasks due today
* Tasks due this week
* Total assigned tasks

**Tasks by State** provides a visual overview of all training requests by status, helping prioritize workload.

**My Team's Tasks** shows team-level task metrics, including:

* Unassigned tasks requiring team member allocation
* Tasks due today for your team
* Total tasks assigned to the team

**Administrators can customize** the Workspace home page to tailor which data components appear, ensuring relevance to your organizational needs.  
As a nurse educator, you can use the home page of the Workspace to
quickly scan and access training requests for an enrollment program.  
Important:  
Starting with the Yokohama release, Patient Support Services is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported.

For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support knowledge base.  
The home page of the Workspace provides an overview of the training tasks assigned to you and your groups.Figure 1. Training tasks in Workspace

## Role required {#pss-viewing-training-page__section_b3k_lcg_wqb}

A nurse educator must be a member of the Nurse Training Support assignment group or must be
assigned the sn_patientservice.nurse_educator role to use the Workspace for
viewing training tasks for Patient Support Services programs. For more
information, see [Assign roles for Patient Support Services users](https://servicenow-prod.fluidtopics.net/zl~S~qOJbFNTcI8ODBHBAQ "Assign roles to control access to features, capabilities, and data in the Patient Support Services application.").

## Accessing training tasks from home page {#pss-viewing-training-page__section_vm3_srw_2qb}

To access the Workspace, navigate to Patient Support ServicesWorkspace.

The Workspace home page includes components that display training task
information.

As a nurse educator, you can perform the following tasks from the home page of the Enrollment
request workspace:

* View your task information presented in each component.
* Drill into each component to see the task list behind the single score.
* Navigate to individual records from the task lists.
{#pss-viewing-training-page__ul_a2n_4rw_2qb}

## Viewing data {#pss-viewing-training-page__section_cvk_qqq_fnb}

As a nurse educator, you can view the following sections in the Workspace by default:

* [My Tasks](https://servicenow-prod.fluidtopics.net/mw3dzbTEuoPBjUK1ikejsQ#pss-viewing-training-page__dlentry_ec4_35q_2rb)
* [Tasks by State](https://servicenow-prod.fluidtopics.net/mw3dzbTEuoPBjUK1ikejsQ#pss-viewing-training-page__dlentry_o5w_pht_brb)
* [My Team's tasks](https://servicenow-prod.fluidtopics.net/mw3dzbTEuoPBjUK1ikejsQ#pss-viewing-training-page__dlentry_pqr_h5q_2rb)
{#pss-viewing-training-page__ul_xc3_xqq_fnb}  
Note:  
Your administrator can customize the home page for Workspace and change the data that appears on it.

My Tasks{#pss-viewing-training-page__dlentry_ec4_35q_2rb}
:   The My Tasks section shows indicators for training tasks with appointment book state and
    assigned to you. Monitor this section to ensure that your immediate tasks are completed.
    {#pss-viewing-training-page__table_xfb_xrq_fnb__entry__2}

    | Indicator | Description |
    |-|-|
    | Due today | Number of tasks assigned to you with the status appointment booked and appointment time due on the current date. |
    | Due this week | Number of tasks assigned to you with the status appointment booked and appointment time due the current week. |
    | All | Number of all training tasks assigned to you. |
    [Table 1. Reports on your tasks]

    {#pss-viewing-training-page__table_xfb_xrq_fnb}

Tasks by State{#pss-viewing-training-page__dlentry_o5w_pht_brb}
:   The Tasks by State section shows a bar chart displaying all the training requests in your
    ServiceNow instance grouped by state.

My Team's tasks{#pss-viewing-training-page__dlentry_pqr_h5q_2rb}
:   The My Teams' Cases section shows indicators for training tasks that are assigned to your
    group.{#pss-viewing-training-page__table_nyz_5sq_fnb__entry__2}

    | Indicator | Description |
    |-|-|
    | Unassigned | Number of training tasks that still need to be assigned to a team member. |
    | Due today | Number of training tasks for your team that are due on the current date. |
    | All | Number of all training tasks for your team. |
    [Table 2. Reports on your team's cases]

    {#pss-viewing-training-page__table_nyz_5sq_fnb}

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