---
sourceDocument: Yokohama Healthcare and Life Sciences
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/healthcare-life-sciences

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Assign the case viewer role for contacts

# Assign the case viewer role for contacts in B2B2C in Healthcare and Life Sciences Service Management Core {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Contacts must have the sn_hcls.case_viewer role for read access to healthcare case fields.

## Before you begin

Configure the account consumer related list to add account consumers. For more information, see [Configure the account consumer related list to add account consumers for B2B2C in Healthcare and Life Sciences Service Management Core](https://servicenow-prod.fluidtopics.net/DDBNpYIMqyj8o4j35jkShw "Configure the account consumer related list to add account consumers for use with B2B2C.").

Role required: admin

## Procedure

1. Navigate to User AdministrationUsers.
2. Select a user.
3. Click the Roles related list.
4. Click Edit.
5. Add sn_hcls.case_viewer to the roles list.

## Result

Contacts now have read access to healthcare case fields for use with B2B2C.

## What to do next

Create a table for use with B2B2C. For more information, see [Create a table for B2B2C in Healthcare and Life Sciences Service Management Core](https://servicenow-prod.fluidtopics.net/txdo_arhwaNQdxpaHc0wTw "Create a table that extends the Healthcare case table.").

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