---
sourceDocument: Yokohama Healthcare and Life Sciences
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/healthcare-life-sciences

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Configure interactions for healthcare case types

# Configuring interactions for healthcare case types {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
You can add a create case UI action to enable agents to create a healthcare-related case from an interaction.

By default, a UI action to create a case from an interaction is not available. As an
administrator, you can create a UI action for creating healthcare-related cases and add
the UI action to the Interaction form. For more information, see [Create a UI action](https://www.servicenow.com/docs/access?context=t_EditingAUIAction&version=yokohama&pubname=yokohama-platform-administration&ft:locale=en-US).  
Note:  
Agents use CRM Workspace for resolving healthcare cases. To use UI actions in CRM Workspace, each UI action must have a corresponding form action. For more information, see [Set up a form action in CSM
Configurable Workspace](https://www.servicenow.com/docs/access?context=config-csm-config-ws-form-action&version=yokohama&pubname=yokohama-customer-service-management&ft:locale=en-US).