---
sourceDocument: Yokohama Healthcare and Life Sciences
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/healthcare-life-sciences

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Pre-Visit Management

# Pre-Visit Management {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
With the ServiceNow®
Pre-Visit Management application, streamline the scheduling process of procedure
requests for patients and increase visibility to pre-authorization approvals prior to scheduled
procedures.
Important:  
Starting with the Yokohama release, Pre-Visit Management is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported.

For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support knowledge base.

## Request apps on the Store {#pre-visit-mgmt-app__section_nms_plv_5mb}

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#pre-visit-mgmt-app__inline-send-to-store}

|-|-|-|
| [Explore Learn about how healthcare organizations use Pre-Visit Management.](https://servicenow-prod.fluidtopics.net/51ynBs8aJOn8ZWZnDnSb~g "Whether you're starting or expanding your implementation of the Pre-Visit Management application, consider learning more about features available to streamline and digitize the scheduling of procedure requests for your patients.") | [Configure Plan and configure your implementation.](https://servicenow-prod.fluidtopics.net/q~gTgK3jb~NZsf8P5gozvw "Set up the Pre-Visit Management application to complete pre-visit activities associated with a procedure.") | [Manage Manage procedure requests from the Workspace.](https://servicenow-prod.fluidtopics.net/sBwVfFBtdopLUi8Rid7XxA "As a patient service representative, you can use Workspace to manage and schedule procedure requests.") |
| [Complete Complete your to-do items for procedure requests.](https://servicenow-prod.fluidtopics.net/173mE8XxCPXRlT05rDGUZw "View and complete all to-do items assigned to you as a patient from the patient portal.") | [Contribute Create procedure request cases as a contributor.](https://servicenow-prod.fluidtopics.net/Cm4i8z~buJYSrf0IKR_kzg "Create procedure request cases for your patients from a service portal as a user with the contributor profile.") | [Reference Get details about components including tables and properties.](https://servicenow-prod.fluidtopics.net/0meqCwkPhtj7U5zVfyaX5w "Reference topics provide additional information about Pre-Visit Management components.") |
| Analytics and reporting Coordinate work and improve processes with dashboards and reports. |   |   |
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{#pre-visit-mgmt-app__table_b4t_hhl_nnb}