---
sourceDocument: Yokohama Healthcare and Life Sciences
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/healthcare-life-sciences

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# EMR Help

# EMR Help {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
With the ServiceNow®
EMR Help application, simplify and streamline the process to submit ServiceNow service requests related to an electronic medical record (EMR) system.
Create service requests from directly within an EMR system that can then be fulfilled using a ServiceNow instance.

## Get started {#emr-exploring__id_bjd_bgl_nnb}

|-|-|-|
| [Explore Learn about how clinicians and healthcare agents use EMR Help.](https://servicenow-prod.fluidtopics.net/vBUSzJRLb7Vu~8p20otH9A "Learn more about the available features offered by EMR Help to help create a seamless experience for your clinicians to raise requests from an external EMR system.") | [Configure Plan and configure your implementation.](https://servicenow-prod.fluidtopics.net/2an3X9RDAKR7ReuvP5FdpA "Set up the EMR Help application to address different types of clinician issues submitted from an EMR system.") | [Request Submit ServiceNow service requests from EMR systems](https://servicenow-prod.fluidtopics.net/MuewSf0A1SCNP8ieKfv~2Q "Report any issues with your EMR system by submitting ServiceNow IT service requests.") |
| [Resolve Resolve ServiceNow service requests from EMR systems](https://servicenow-prod.fluidtopics.net/g25gQ9byVcxtVNTXUb9Fiw#emr-help-issues-resolve "Work on task records that are automatically created when clinicians submit ServiceNow IT service requests from an EMR system.") | [Reference Get details about components like fields, tables, and properties.](https://servicenow-prod.fluidtopics.net/ueBNu~7clR4OpVT85YsALQ "Reference topics provide additional information about EMR Help features.") |   |
[ ]

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## Troubleshoot and get help {#emr-exploring__section_eyd_rpv_klb}

* [Remote help request API](https://www.servicenow.com/docs/access?context=remote_help_request-api&version=yokohama&pubname=yokohama-api-reference&ft:locale=en-US)
* [EMR Help forum on the ServiceNow Community site](https://community.servicenow.com/community?id=community_forum&sys_id=3a299a2ddbd897c068c1fb651f961991)
{#emr-exploring__ul_uys_bqv_klb}