---
sourceDocument: Yokohama Healthcare and Life Sciences
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/healthcare-life-sciences

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Resolving a healthcare case using CSM/FSM Configurable Workspace

# Resolving a healthcare case using CSM/FSM Configurable Workspace {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use Workspace in a ServiceNow instance to work on healthcare cases created from an EMR system.

## Before you begin

Role required: sn_ind_rmt_help.viewer

## Procedure

1. Navigate to WorkspaceCSM/FSM Configurable Workspace.
2. Select the List icon and then navigate to CasesAll.
3. Select the EMR case that you want to work on.
4. Review and the case using the Details tab.  
   Note:  
   Information from the EMR request is captured in the **EMR session overview** contextual side panel.
5. To close the EMR case, scroll to the Closure Information section.
6. In the Closure Information section, complete the form fields.
7. Select Close Case.

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