Domain separation and Now Assist for Financial Services Operations (FSO)
Domain separation is supported for Now Assist for Financial Services Operations (FSO). Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.
Support level: Basic
- Business logic: Ensure that data goes into the proper domain for the application’s service provider use cases.
- The application supports domain separation at run time. The domain separation includes separation from the user interface, cache keys, reporting, rollups, and aggregations.
- The owner of the instance must set up the application to function across multiple tenants.
Sample use case: When a service provider (SP) uses chat to respond to a tenant-customer’s message, the customer must be able to see the SP's response.
For more information on support levels, see Application support for domain separation.
Domain separation overview
In Now Assist for FSO, generative AI capabilities are organized into skills. Each skill can be configured differently for each domain. By default, all skills exist in the global domain.
How domain separation works in Now Assist for FSO
You must enable domain separation on your instance first before you can use it for Now Assist for Financial Services Operations (FSO) skills.
Now Assist for Financial Services Operations (FSO) works with domain separation. When you use Now Assist for Financial Services Operations (FSO) in a domain-separated environment, users are only able to access data within their domain. For example, when a user uses the summarization skill, Now Assist for Financial Services Operations (FSO) only uses material that exists within the user's domain when generating that summary. When a skill is domain-separated, only users who are in that domain can use the skill that you have configured for that scope.
If you're a service provider that hosts multiple clients in the same instance, you can set up domain separation to separate tenant data, processes, and administrative tasks. However, Now Assist for Financial Services Operations (FSO) consumption is tracked according to the instance without differentiating between tenants. You can track your Now Assist for Financial Services Operations (FSO) usage in the Subscription Management dashboard.
If you want a domain to have a different version of an existing skill, you can reconfigure and activate the skill or create a variant in the preferred domain. See Domain separation in the Now Assist Admin console.
Use cases
You can configure the roles when you’re activating or editing a skill.
For example, you can grant certain roles access to the Now Assist panel in one domain, while another domain has no role restrictions.