Now Assist Readiness Evaluation

  • Release version: Yokohama
  • Updated September 15, 2025
  • 3 minutes to read
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    Summary of Now Assist Readiness Evaluation

    The Now Assist Readiness Evaluation app is designed to help your organization prepare for implementing agentic AI capabilities within IT Service Management (ITSM) and Customer Service Management (CSM). It supports readiness for Now Assist across five products or a combination of these. The app guides you through learning, configuring, and using readiness assessments and dashboards to ensure successful AI adoption.

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    Key Features

    • Explore: Learn about the app’s functions and benefits.
    • Configure: Use guided setup and scheduled jobs to tailor the app for your environment.
    • Use: Access dashboards and assessments to evaluate your preparedness for Now Assist and agentic AI deployment.

    Important Considerations

    • Availability of model providers and Now Assist features varies by region, data center environment, and regulatory restrictions (e.g., FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, Regulated Markets). Check the Knowledge Base for ongoing updates.
    • The app uses AI and machine learning, which may not always provide fully accurate or complete outputs. Customers should rigorously test and oversee AI-generated results, especially in sensitive domains such as healthcare, finance, legal, employment, security, or infrastructure.
    • Use of this app requires data transfer from your ServiceNow instance to a centralized ServiceNow environment, possibly involving third-party cloud providers like Microsoft Azure, managed according to ServiceNow’s compliance policies.
    • ServiceNow collects input, output, and modification data from the app to enhance AI products. Customers may opt out of data collection anytime through the Now Assist Opt-Out page.

    Customer Impact

    This app enables ServiceNow customers to systematically assess and improve their readiness for deploying Now Assist AI features, helping to mitigate risks associated with AI adoption. By understanding configuration steps, regional restrictions, and data handling practices, customers can make informed decisions and ensure compliance while leveraging AI capabilities effectively.

    The Now Assist Readiness Evaluation app helps prepare your organization for implementing agentic AI for ITSM and CSM, Now Assist for five products, or both.

    Choose one of these tiles to get started.

    Important:
    • Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
    • Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
    • Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.