MCP Server Console

  • Release version: Yokohama
  • Updated August 8, 2025
  • 2 minutes to read
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    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of MCP Server Console

    The MCP Server Console enables secure access to ServiceNow functionalities for AI applications using Model Context Protocol (MCP) servers. These servers facilitate the integration of ServiceNow AI Platform® capabilities with external MCP clients and enhance employee experiences through the Model Context Protocol.

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    Key Features

    • Explore: Understand the MCP Server Console and its functionalities.
    • Configure: Create and set up an MCP server and its associated tools.
    • Connect: Establish connections between MCP servers and MCP clients.

    Key Outcomes

    Using the MCP Server Console allows customers to leverage AI capabilities in their ServiceNow instances while ensuring data is managed according to ServiceNow's compliance policies. Customers must evaluate AI outputs for accuracy and appropriateness, especially in critical sectors such as healthcare and finance. Data processing may involve transferring information to centralized ServiceNow environments or third-party providers, and customers can opt out of data collection as per their preferences.

    MCP Server Console enables secure and governed access to functionality on a ServiceNow instance for AI applications with Model Context Protocol (MCP) servers. MCP servers extend ServiceNow AI Platform® functionality into any external MCP client and employee experience over the Model Context Protocol.

    In this video, learn about the Model Context Protocol and how to create and use MCP servers with MCP Server Console.

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    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.

    For more information, see the Now Assist documentation.