Now Assist Skill Kit

  • Release version: Yokohama
  • Updated July 31, 2025
  • 2 minutes to read
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    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Now Assist Skill Kit

    The ServiceNow® Now Assist Skill Kit enables customers to create and publish custom prompts and skills, enhancing the flexibility of Now Assist's generative AI capabilities. This functionality allows for tailored experiences based on specific needs and contexts within your organization.

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    Key Features

    • Create Custom Skills: Users can develop personalized skills to optimize the use of Now Assist.
    • Configuration Options: Adjust prompt and deployment settings to align with your operational requirements.
    • Model Provider Availability: Be aware that not all model providers are accessible to customers with in-country SKUs, and some features may be limited based on geographic or regulatory constraints. Check for updates in future releases.
    • AI Limitations: The application utilizes AI and machine learning, which may not always yield accurate or suitable results. Human oversight is recommended for critical decision-making processes.
    • Data Processing: Data may be transferred to a centralized ServiceNow environment or third-party cloud providers, following ServiceNow’s internal policies.

    Key Outcomes

    By leveraging the Now Assist Skill Kit, customers can enhance their AI capabilities while maintaining control over data and ensuring compliance with ServiceNow's policies. Users are encouraged to test and evaluate AI outputs and remain informed about the evolving landscape of AI products and regional availability.

    Use ServiceNow® Now Assist Skill Kit to create and publish custom prompts and skills for Now Assist. Creating custom skills and prompts enables you to have greater flexibility with Now Assist's generative AI capabilities.

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    Important:
    • Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
    • Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
    • Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

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    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.