Analyzing Now Assist usage

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Analyzing Now Assist usage

    The Now Assist analytics and monitoring tools on the Overview page enable you to track and review the usage and performance of Now Assist skills. This includes summaries of skill statuses, usage metrics, and notifications for issues requiring your attention. These tools help you measure skill adoption and effectiveness over time, supporting informed management and optimization of your Now Assist deployment.

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    Key Features

    • Now Assist Admin Overview page: Central dashboard displaying skill performance metrics such as task completion rates and the status of active or available skills.
    • Now Assist Summary section: Graphical displays including:
      • Plugin status: Pie chart showing installed versus available uninstalled plugins, with direct access to review and install plugins.
      • Skills status: Donut chart depicting skill configuration states—active, inactive, draft, or not configured.
    • Skills usage section: Visualizes key metrics for active skills, such as the number of actions, average unique users per day, and actions over time. Features configurable views by skill and date range, with data collected daily via Performance Analytics and Reporting (PAR).
    • Now Assist journey checklist: Step-by-step guide to assist with implementing Now Assist on your instance, accessible anytime for clarification on the next workflow steps.
    • Additional resources: Helpful resources, FAQs, and the Needs Attention section provide documentation links, common question answers, and categorized alerts for items requiring your review.

    Key Outcomes

    By leveraging these analytics and monitoring tools, ServiceNow customers can efficiently track the adoption and health of Now Assist skills, identify configuration or usage issues promptly, and optimize skill performance. The visual summaries facilitate quick insights, while the checklist and resource links support smooth implementation and ongoing management of Now Assist capabilities.

    Use the Now Assist analytics and monitoring tools in the Overview page to review the summaries, skill usage information, and issues that need your attention.

    Now Assist Admin Overview page

    After you activate and begin using the skills, you can measure their usage over time with graphs that display important metrics. The console Overview page contains the information about skill performance, including the task completion over time, and a summary of which skills are active or available.

    The following example shows the Now Assist Admin Overview page.

    Figure 1. Usage analytics on the Now Assist Admin Overview page
    Now Assist Admin Overview page with plugins, skills installed, and the Now Assist journey checklist.

    Now Assist Summary section

    The Now Assist Summary section displays information about the status of your skills and plugins in a graphical format.
    Plugin status
    Displays a pie chart that shows the number of plugins that are installed and the number of uninstalled plugins that are available. Select the Review now link to review and install additional plugins.
    Skills status
    Displays a donut chart that shows your skills according to the state of their configuration: active, inactive, draft, or not configured.

    The following diagram shows the plugin status that displays as a pie chart, and the Skills status that displays as a donut chart.

    Plugin status that displays as a pie chart, and the Skills status that displays as a donut chart.

    Skills usage section

    The Skills usage section displays the metrics on your installed active skills. Select the info icon to see the information about what each card's metrics represents, or select the option icon to refresh the card.

    Use the configuration controls to configure the charts.
    All skills
    View all skills, or select one or more skills individually to change the view.
    Date range
    Change the date range for the analytics.

    The following diagram shows the skills usage graphs and controls, which include the number of actions, average unique users per day, and the number of actions over time.

    Data is collected once a day and uses Performance Analytics and Reporting (PAR) for data collection and visualization.

    For more detailed information about performance, see Now Assist Analytics and Performance Analytics indicators for generative AI

    Figure 2. Skills usage graphs and controls
    Section that displays the number of actions, average unique users per day, and the number of actions over time. Use the controls to specify skills or change the date range.

    Now Assist journey checklist

    The Now Assist journey checklist provides you with a guide of the Now Assist workflow. If you are confused as to what your next step should be when implementing Now Assist on your instance, access the checklist at any time by selecting View checklist.

    Now Assist journey checklist card that displays option to open up the journey checklist modal

    Additional resources on the Overview page

    The Helpful resources and FAQs sections provide links to documentation and answer common questions.

    The Needs Attention section displays a count of items that need your attention. Below the count are categorized links to those items.

    Needs Attention card that displays the number of plugins that aren't installed and the number of inactive skills.

    See Now Assist value insights for information on performance metrics.