Components installed with Care Team Operations for Biomed

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Components installed with Care Team Operations for Biomed

    The Care Team Operations for Biomed plugin installs a variety of components essential for managing biomed operational requests within ServiceNow. These components include tables, user roles, plugins, service definitions, service categories, record producers, and service catalogs. They collectively enable streamlined reporting, tracking, and resolution of biomed-related issues, enhancing operational efficiency and patient safety.

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    Tables Installed

    • Care Team Operations for Biomed case (snctobiomedcase): An abstract case type serving as the foundation for building customized biomed operational request types.

    Roles Installed

    • snctobiomed.admin (Biomed Admin): Provides administrative privileges for managing care team operations.
    • snctobiomed.locsupportagent (Biomed Support Agent): Enables viewing and resolution of all cases assigned to their group or tracks and fulfilling cases.
    • snctobiomed.viewer (Biomed Viewer): Allows viewing of Biomed and Healthcare and Life Sciences (HCLS) foundation data.
    • snctobiomed.loccontributor (CTO Biomed Location Contributor): Designed for nursing staff and assistants to report, respond to, and track cases at their business location and view team cases.

    Plugins Installed

    • Care Team Portal (com.snctosp): Offers a user-friendly portal for Care Team Operations for Biomed users to create requests, manage teams, and monitor support requests.
    • Healthcare Operations Core (com.snhco): Provides clinicians with a consistent interface for reporting and tracking operational issues, aiming to reduce manual inefficiencies and improve patient safety and satisfaction.

    Service Definitions and Categories

    • Biomed services: Defines service requests specifically for Biomed service care teams.
    • Service categories:
      • Medical device issue (medicaldeviceissue): For cases related to medical device problems.
      • Other biomed issue (otherbiomedissue): For non-medical device biomed concerns.

    Record Producers

    • Report a medical device issue: Enables users to report any problems with medical devices, such as malfunctions or failure to start.
    • Request other biomed service: Allows reporting of issues unrelated to medical devices but relevant to biomed support.

    Service Categories and Catalogs

    • Medical device services: Facilitates creating requests for medical device-related issues.
    • Other biomed services: Supports reporting and requesting assistance for non-medical device biomed concerns.
    • Biomed Service Catalog: Aggregates all Care Team Operations for Biomed services into a single catalog for ease of access and request submission.

    Several types of components such as tables, user roles, and business rules are installed when you install the Care Team Operations for Biomed plugin.

    Note:
    The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see Find components installed with an application.

    Tables installed with Care Team Operations for Biomed

    Table name Description
    Care Team Operations for Biomed case (sn_cto_biomed_case)

    Abstract case type that provides a foundation to extend from when building your own operational request types.

    Roles installed with Care Team Operations for Biomed

    Roles installed with Care Team Operations for Biomed

    sn_cto_biomed.admin​ Biomed Admin Biomed Admin role for Care team operation.
    sn_cto_biomed.loc_support_agent​ Biomed Support Agent Can view/resolve all cases under their assignment group, tracks, and fulfill cases.
    sn_cto_biomed.viewer​ Biomed Viewer Can view Biomed and HCLS foundation data.
    sn_cto_biomed. loc_contributor​ ​CTO Biomed location contributor role for Nurse, Nurse Assistant Report cases, respond to cases,​ track cases at business location, ran view cases under their team.

    Plugins installed with Care Team Operations for Biomed

    Plugin name Description

    Care Team Portal

    (com.sn_cto_sp​)

    Provides a portal experience for Care Team Operations for Biomed users to create requests for supporting departments, manage teams, and gain visibility into submitted requests.

    Healthcare Operations Core

    [com.sn_hco]

    		 Healthcare Operations Core provides clinicians a uniform interface to report and track issues related to their day-to-day operations. This plugin helps hospitals eliminate inefficient manual processes, reduce patient safety risks, and increase patient satisfaction through timely resolution of issues and completion of important tasks.

    Service definitions installed with Care Team Operations for Biomed

    Name Description
    Biomed services

    Service definition for Biomed service care team requests.

    Service definition categories installed with Care Team Operations for Biomed

    Name ID Table
    Medical device issue medical_device_issue sn_cto_biomed_case
    Other biomed issue other_biomed_issue sn_cto_biomed_case

    Record producers installed with Care Team Operations for Biomed

    Name Description
    Report a medical device issue Report any issue with a medical device. For example, device malfunctioning, device not starting, etc.
    Request other biomed service Report any non-medical device biomed issue.

    Service categories installed with Care Team Operations for Biomed

    Title Description
    Medical device services Create a request for any medical device related issues.
    Other biomed services Report an issue or request support for any non-medical device biomed concerns.

    Service catalogs installed with Care Team Operations for Biomed

    Title Description
    Biomed This is a catalog for Care Team Operations for Biomed services.