Domain separation is supported for Healthcare and Life Sciences Service Management Core. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.

Healthcare and Life Sciences Service Management Core domain separation overview

Domain separation is available in the Healthcare and Life Sciences data model that is compatible with the Health Level Seven International (HL7) industry standard including the Fast Healthcare Interoperability Resources (FHIR) standard. The Healthcare and Life Sciences Service Management Core application includes domain separation for data tables including Patient [sn_hcls_patient] table, Appointment [sn_hcls_appointment] table, Immunization [sn_hcls_immunization] table, and others. In addition, domain separation is available for transactional data like healthcare tasks and healthcare cases.

How domain separation works in Healthcare and Life Sciences Service Management Core

For customers using the Healthcare and Life Sciences Service Management Core application to raise healthcare-related requests, the domain is set from the logged-in user’s session, in the case or task created, and the associated healthcare data.

Use cases

When healthcare providers have their healthcare data separated by domains, the healthcare requests and corresponding fulfillment tasks are associated with the respective customer domains.