View a medical device AEM case in Workspace

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • View a medical device AEM case in Workspace to complete the review of an alternative equipment maintenance (AEM) request for a medical device model.

    Before you begin

    Important:
    Starting with the Xanadu release, Healthcare Computerized Maintenance Management System is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. For details on the deprecation process, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

    To use maintenance and servicing workflows or inventory and management workflows, please see Clinical Device Management.

    You must have access to medical device AEM cases.

    Role required: sn_hcls_cmms.clinical_engineer

    Procedure

    1. Open your Workspace by navigating to All > Healthcare CMMS > Workspace.
    2. View medical device AEM cases assigned to you or your groups.
      • View medical device AEM cases assigned to you by navigating to Lists > Medical device AEM case > My cases.
      • View all open medical device AEM cases assigned to you by navigating to Lists > Medical device AEM case > My open cases.
      • View medical device AEM cases that belong to your groups but have not been assigned to anyone by navigating to Lists > Medical device AEM case > My groups unassigned cases.
      • View all medical device AEM cases by navigating to Lists > Medical device AEM case > All.
    3. Click the link to the case you want to view.

    Result

    The selected medical device AEM case page opens in another tab within Workspace displaying the following components:
    Playbook
    The actionable activities used to complete the AEM recommendations.
    Details
    Details of the medical device AEM case.
    Approvers
    Approvers of the AEM requests.

    A medical device AEM case is a type of medical device case based on a healthcare case that instead is based on a customer service case. Depending on the configurations made by your administrator and your role, additional tabs similar to a customer service case might appear for the medical device AEM case.

    For more information on tabs available for a customer service case, see Customer service case form.