Exploring Healthcare Computerized Maintenance Management System
Summarize
Summary of Exploring Healthcare Computerized Maintenance Management System
The Healthcare Computerized Maintenance Management System (Healthcare CMMS) application helps healthcare organizations efficiently manage medical device maintenance and compliance. Although it is being prepared for future deprecation starting from the Xanadu release—meaning it won’t activate on new instances but will still be supported—it remains a valuable tool for managing medical device workflows. For more advanced maintenance and inventory workflows, ServiceNow recommends using Clinical Device Management.
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This application leverages the Healthcare and Life Sciences Service Management Core data model and provides a centralized platform for clinical engineers and clinicians to manage medical device issues, maintenance, and compliance across multiple sites and enterprises.
Key Features
- Manage the full lifecycle of medical device in-service processes.
- Review Alternative Equipment Maintenance (AEM) requests associated with medical device models.
- Create and manage medical device issues for corrective maintenance using work orders.
- Manage the complete process for taking medical devices out-of-service.
- Utilize guided playbooks within Workspace to support clinical engineers in setting devices in-service, managing AEM requests, and processing out-of-service cases.
Benefits for Healthcare Organizations
- For Clinical Engineers: Streamline compliance management by integrating patient risk parameters into maintenance plans and gain comprehensive visibility of devices and locations in a single source of truth. Enhance productivity with built-in device data models, work order templates, mobile access, and compliance reporting.
- For Clinicians: Improve satisfaction and reduce device downtime through simplified issue reporting and response workflows, while managing devices efficiently across multiple hospitals or sites.
Getting Started
To implement Healthcare CMMS, customers should begin by configuring the application according to their organizational needs. The Healthcare CMMS playbooks offer a guided experience for managing medical device cases effectively within the ServiceNow Workspace.
Whether you're starting or expanding your implementation of the Healthcare Computerized Maintenance Management System (Healthcare CMMS) application, consider learning more about the features available to manage medical devices.
To use maintenance and servicing workflows or inventory and management workflows, please see Clinical Device Management.
For the clinical engineers in your healthcare organization:
- Enhance compliance management by streamlining device workflows with patient risk parameters for maintenance plans.
- Provide visibility and data across all devices (connected or non-connected) and locations or sites in a single source of truth to exceed compliance requirements.
- Increase team productivity via inbuilt device data model, work order templates, mobile experience, and compliance reports.
For the clinicians in your healthcare organization:
- Improve clinician satisfaction and reduce device downtime by streamlined issue reporting and response workflows.
- Improve team productivity by managing devices across multiple hospitals, sites, or enterprises.
The Healthcare CMMS playbook provides a guided experience to review medical device-related cases. Using the playbooks, clinical engineers can set a medical device in-service, review alternative equipment maintenance (AEM) plans, and manage medical device out-of-service requests associated with a medical device model.
The Healthcare CMMS application uses the data model provided by the Healthcare and Life Sciences Service Management Core application. The medical device case is submitted as a medical device in-service case, medical device AEM case, medical device out-of-service case, or medical device issue case and assigned to clinical engineers who can then work on a device issue-related case or use a guided playbook within their Workspace for resolving a medical device in-service, AEM case, or medical device out-of-service.
Key features
- Manage the end-to-end process of medical device in-service.
- Review AEM requests for medical device models.
- Create and manage medical device issues for corrective maintenance of medical devices using a work order.
- Manage the end-to-end process of medical device out-of-service.
- Provide a guided experience for clinical engineers to complete setting medical devices in-service, review AEM requests, and setting medical devices out-of-service from Workspace by using the Healthcare CMMS playbooks.
To get started with the Healthcare CMMS application, see Configuring Healthcare CMMS.