Close a medical device issue case

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • Enter the resolution details of the medical device issue case and close a medical device issue case.

    Before you begin

    Important:
    Starting with the Xanadu release, Healthcare Computerized Maintenance Management System is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. For details on the deprecation process, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

    To use maintenance and servicing workflows or inventory and management workflows, please see Clinical Device Management.

    Role required: sn_hcls_cmms.clinical_engineer

    About this task

    You can close a case, when the associated work order is completed and the medical device issue is resolved.

    Procedure

    1. Open your Workspace by navigating to All > Healthcare CMMS > Workspace.
    2. Go to Lists > Medical device issue case > All.
    3. Click the link to the case that you want to close.
    4. In the Closure Information section of the Details tab, indicate the resolution state of the case by selecting a resolution code in the Resolution Code list.
    5. Enter any information related to the closure in the Resolution notes field.
    6. Click Close case.