You can configure the process for requesting the review of alternative equipment maintenance (AEM) for the medical device models from a service portal of your healthcare organization.

By default, the users with the sn_hcls_cmms.device_service_org_contributor role can create medical device AEM cases from a Customer Service Portal page of a healthcare organization. The Request AEM review option is available from the Case menu on the Customer Service Portal page to create medical device AEM cases.

As a user with the admin role, you can use the Request AEM review record producer, available by default, or create your own record producer to enable creating medical device AEM cases from a service portal. You can include the record producer for creating medical device AEM cases in a service  catalog and display the service  catalog  as a module on the service portal page. You can then enable users with the sn_hcls_cmms.device_service_org_contributor role to use the module for creating medical device AEM cases.

To learn about record producers and service catalogs, see Record Producer and Set up a service catalog.