Now Assist for app generation in ServiceNow Studio
Summarize
Summary of Now Assist for app generation in ServiceNow Studio
Now Assist for app generation in ServiceNow Studio enables you to create applications by interacting with generative AI through conversation. After discussing your app requirements with the AI, it generates a base application which you can then customize to fit your needs. This capability simplifies and accelerates the app creation process within the Yokohama release.
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Key Features
- Conversational App Building: Use natural language conversations with the Now Assist for Creator AI to specify app features and functionality.
- App Generation: Automatically generate application components based on your input, streamlining development.
- Configuration: Enable the Now Assist for app generation skill within the Now Assist for Creator application to activate this functionality.
- Reference Information: Access detailed documentation on configuration properties, roles, and other setup details to support proper use and permissions.
Important Considerations
- Availability of Now Assist capabilities varies by region, data center environment, and compliance requirements. Some features are restricted in FedRAMP, NSC DOD IL5, Australia IRAP-Protected, self-hosted, or other regulated environments.
- Check ServiceNow Knowledge Base articles (e.g., KB1584492, KB0743854, KB2593939) for up-to-date information on feature availability and restrictions.
- AI-generated outputs may not always be fully accurate or complete. Customers must evaluate and validate generated applications carefully, especially in sensitive domains such as healthcare, finance, legal, and security.
- ServiceNow collects and processes data from your interactions with Now Assist to improve AI models and services, with options available to opt out of data collection.
- Data processing may involve transferring information across different geographic data centers and third-party cloud providers, managed under ServiceNow’s compliance policies.
Next Steps for Customers
- Enable the Now Assist for app generation skill within your instance to start using conversational AI for app creation.
- Engage in conversations with Now Assist to generate initial app designs and iterate as needed.
- Refer to configuration and role documentation to ensure proper setup and security compliance.
- Evaluate AI-generated content thoroughly before deploying, maintaining human oversight and testing.
- Monitor ServiceNow communications for updates on feature availability and regulatory compliance.
- Utilize ServiceNow Community and Known Error Portal for troubleshooting and support.
Use Now Assist for Creator to work with generative AI and simplify app creation. After having a conversation about the app that you want to create, Now Assist for Creator generates the app that you can then modify.
Get started
- Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
- Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
- Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
- Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.
Troubleshoot and get help
AI limitations
This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.
Data processing
This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.
Data collection
ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information about applications (and associated application files) in which app generation was utilized. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.