I've built my app in Creator Studio, now what?

  • Release version: Yokohama
  • Updated June 16, 2026
  • 2 minutes to read
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    Summary of I've built my app in Creator Studio, now what?

    After building your app in Creator Studio by adding forms, automations, and customizing workspace lists, the next step is to submit your app for review. This initiates the deployment process where your admin reviews and moves your app to production, making it available on the ServiceNow AI Platform.

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    Deployment and Access

    Once deployed, your app’s forms appear within the Service Catalog and categories you designated during creation. Users can access these forms through the Service Catalog, Service Portal, and Employee Center. Associating your app’s forms with taxonomy topics enables dynamic display on relevant topic pages in Employee Center, supporting better categorization and discoverability.

    Fulfillment Workspace

    Fulfillers handle submitted forms via the Request App Workspace on the ServiceNow AI Platform, accessible through All > App Engine > Request App Workspace. This workspace organizes requests by app category, showing filtered lists of records for review and updates. Note that as the app owner, you cannot access this workspace unless you also have admin or the specific agent role (e.g., <app scope>.agent).

    Continued Development

    You can continue enhancing your app by opening it in other ServiceNow AI Platform builders, such as ServiceNow Studio, to add complex automations or additional experiences. An “Open in ServiceNow Studio” link is provided on the app’s tile within Creator Studio for direct access.

    Additional Considerations

    • App records created by form submissions do not close automatically; manual configuration is required to close requests and manage notifications effectively.
    • For further assistance and detailed FAQs, resources are available on the Creator Studio Community site, including instructional videos and guidance on contacting your admin.

    You've added forms and automation to your app, and customized the workspace list configurations. Now what?

    What happens after I submit my app for review?

    When you finish creating your app and select to Submit for review, your admin gets a deployment request. They then review your app deployment request and move the app to production.

    After the app is deployed to production, the forms are available on the ServiceNow AI Platform.

    Where do I find my app after it's deployed?

    After deployment, your app lives as forms in the Service Catalog and categories you specified when creating the forms.

    Users can access those forms directly in a Service Catalog, as well as Service Portal and an Employee Center.

    If you associate the app's form with one or more topics, the form will appear in the relevant, dynamically created topic pages in Employee Center. Find out more about topics in Associate a catalog item with a taxonomy topic in Employee Center, and more about taxonomy, which is a categorization method, in Unified Taxonomy for Employee Center.

    Where do fulfillers work on submitted forms?

    Fulfillers access the default workspace on the ServiceNow AI Platform by going to All > App Engine > Request App Workspace. The Request App Workspace displays a category for each app with filtered lists of records, both default and any extra that you added. Fulfillers then select a record to view the details of the request and make updates as needed.
    Note:
    You can't access the Request App Workspace as the owner of an app, though you can access it if you also have an admin or the applicable agent role. The app's agent role is <app scope>.agent, for example, x_snc_app_name.agent.
    Figure 1. Request App Workspace
    Fulfillers work on requests in the workspace

    You can preview and interact with how records appear in the workspace category directly within Creator Studio by navigating to the List categories section of the navigation panel and selecting a record.

    Can I continue developing my app in other ServiceNow AI Platform builders?

    You can open Creator Studio apps in other builders. For example, open it in ServiceNow Studio to add more experiences or complex automations. An Open in ServiceNow Studio link, available from the app's tile on the Creator Studio home page, takes you directly to the app in ServiceNow Studio.

    Get help and check out the FAQs

    Got more questions? Take a look at the Creator Studio FAQs on the Community site!

    You can also watch a quick video on how to contact your admin and check out some helpful resources.