Tutorial part 1: Get to know ServiceNow Studio

  • Release version: Yokohama
  • Updated January 30, 2025
  • 4 minutes to read

    • This first section covers navigating around ServiceNow Studio, using the search features, grouping tabs by scope, and filtering the files list by app, file type, recent, and bookmarked.

    Navigate the Apps view in ServiceNow Studio

    Find and bookmark your applications in the Apps tab in ServiceNow Studio.

    Before you begin

    Role required: admin or delegated_developer

    Procedure

    1. Select the Apps icon (apps icon).
    2. In the filter box, enter Employee Profile.
    3. Using the filter icon (filter icon), select Store.
      Use the filter to select Store
    4. Select the Employee Profile app to load its files.
    5. Scroll down and select the Table category to open it.
    6. Hover over the Employee Profile table and select Add to bookmarks.
    7. Select the more options icon (more options icon), and toggle on the Show parent categories option.
      This option organizes the file categories into groups with other similar categories. For example, Table and Form are grouped under the Data parent category.
    8. In the filter box, enter Employee Profile.
    9. Select the collapse all icon (collapse all).
    10. Expand the Server Development category.
    11. Locate and bookmark the Enforce unique user for Employee Profile business rule.

    Navigate the File Categories view in ServiceNow Studio

    Find and bookmark files in the File Categories view.

    Before you begin

    Role required: admin or delegated_developer

    Procedure

    1. Select the File Categories icon (file categories icon).
      Note:
      In this view, until a category is selected, the filter box will search the name of file categories, not file names or metadata.
    2. In the filter box, enter flow.
    3. Under the Automation category, select Flow.
      Note:
      All flows across all application scopes are shown.
    4. In the filter navigator, select the back icon (back icon).
    5. Clear the filter box and enter rule.
    6. Under Server Development, select Business Rule.
    7. Select Open list.
    8. In the integrated tab that opens, open the list filter and add a new condition: Table - is - incident.
      You can use traditional list filtering by opening the file category list view.

      Traditional platform filtering is available for you in ServiceNow Studio

    9. Select Run.
    10. Scroll down and open the incident autoclose business rule.
    11. Close all open files by selecting the X on each tab.

    Use bookmarks in ServiceNow Studio

    Bookmarks provide developers with a way to compile a list of files across application scopes, including global platform features.

    Before you begin

    Role required: admin or delegated_developer

    Procedure

    1. Select the Bookmarks tab.
    2. Open the Employee Profile table.
    3. Remove the bookmark on the Enforce unique user for Employee Profile business rule by hovering over the file and selecting the X.
    4. Confirm the action by selecting Remove.

    Open recently used files in ServiceNow Studio

    Recently opened files keeps a record of a developer’s work as they go. Use recent files in combination with bookmarks to navigate back to files quickly and keep the number of open files down to reduce clutter and increase focus.

    Before you begin

    Role required: admin or delegated_developer

    Procedure

    1. Select the Recent tab.
    2. Find and open the incident autoclose and Enforce unique user for Employee Profile business rules from the recent files list.

    Change a file in ServiceNow Studio

    Update files as you work in ServiceNow Studio. Save and close or keep tabs open as you work.

    Before you begin

    Role required: admin or delegated_developer

    Procedure

    1. Open the Enforce unique user for Employee Profile business rule tab.
    2. In the When to run section, select Insert.
    3. Attempt to close the Enforce unique user for Employee Profile business rule tab.
      Note:
      There is a red dot on the tab indicating that there are unsaved changes to this file.
    4. Optional: Select Close tab to close the tab without saving your changes.
    5. Optional: Select Cancel to keep the file open.

    View scope and create a new update set in ServiceNow Studio

    View the scope and update set for each application file in the bottom left corner of the file screen. Create new update sets here as needed.

    Before you begin

    Role required: admin or delegated_developer

    Procedure

    1. On the Enforce unique user for Employee Profile file, select the Default text in the Update Set widget.
    2. Select New, and enter bootcamp for the name.
    3. Select Save.
    4. Select Apply.
    5. Save the change you made to the Enforce unique user for Employee Profile business rule by selecting Update.
    6. Navigate home by selecting the ServiceNow Studio icon.
    7. Open the Deployment tab.
    8. From the list of update sets, select and open the Application: Employee Profile group.
    9. Open the bootcamp update set.
    10. View the changes to the Enforce unique user for Employee Profile file under the Customer Updates related list.