---
sourceDocument: Yokohama Build or modify applications
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/application-development

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Build or modify applications

ft:clusterId :

    - cadev

bundleId :

    - cadev

workflow :

    - Development, Data, and Analytics


---

# Now Assist for App Engine

# Now Assist for App Engine {#ariaid-title1}

* Release version: Yokohama
* 
* Updated April 21, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Now Assist for App Engine

Now Assist for App Engine enables ServiceNow customers to enhance their custom applications by integrating AI capabilities such as developing custom skills and agents.
This helps automate and improve application functionality through artificial intelligence.
Show full answer Show less  

## Key Features

* **AI Enhancements:** Apply AI models to build and deploy custom skills and agents tailored for your applications on the App Engine platform.
* **Installation and Use:** Guidance is provided for installing and utilizing Now Assist for App Engine effectively.
* **Model Provider Availability:** Not all AI model providers or Now Assist features are available in all regions, environments, or data centers. This includes restrictions for customers with in-country SKUs, FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, self-hosted setups, and regulated markets.
* **Support Resources:** Access to the ServiceNow Community, Known Error Portal, and Customer Service for troubleshooting and assistance.

## Important Considerations

* **AI Limitations:** AI-generated outputs may not always be accurate or complete. Customers must test, validate, and supervise AI results carefully before relying on them, especially in sensitive or high-impact domains like healthcare, finance, or security.
* **Data Processing:** Usage involves transferring data from customer instances to centralized ServiceNow environments and possibly third-party cloud providers like Microsoft Azure, managed according to ServiceNow's internal policies.
* **Data Collection:** ServiceNow collects inputs, outputs, and edits from the AI application to improve its technologies. Customers have the option to opt out of data collection at any time.
* **Compliance:** Customers must adhere to ServiceNow's AI Acceptable Use Policy and stay informed about updates to product availability and policies.  
Use Now Assist for App Engine to apply AI enhancements, such as developing custom skills and agents for custom applications,

## Get started {#add-ai-to-custom-apps-with-now-assist-for-app-engine-enterprise__cf-app-landing-get-started}

|-|-|
| [ExploreLearn about Now Assist for App Engine concepts and features.](https://servicenow-prod.fluidtopics.net/aHNEW9NngEZe6IBjVDkzBg "Now Assist for App Engine enables you to create and deploy AI agents within custom applications.") | [InstallInstall Now Assist for App Engine.](https://servicenow-prod.fluidtopics.net/7o3caFlR32PNEajwpybY1A "You can install Now Assist for App Engine if you have the admin role.") |
| [UseUse Now Assist for App Engine.](https://servicenow-prod.fluidtopics.net/ZenC6Uiqr19naEXjpMY2Mw "Use the skills within Now Assist for App Engine to add custom AI features to your custom applications.") |   |
[ ]

{#add-ai-to-custom-apps-with-now-assist-for-app-engine-enterprise__table_wjh_cz5_bfc} Important:  
* Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#add-ai-to-custom-apps-with-now-assist-for-app-engine-enterprise__na-in-country-notice}
* Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#add-ai-to-custom-apps-with-now-assist-for-app-engine-enterprise__na-restricted-envs-notice}
* Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#add-ai-to-custom-apps-with-now-assist-for-app-engine-enterprise__na-standalone-language-notice}
* Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases.
{#add-ai-to-custom-apps-with-now-assist-for-app-engine-enterprise__ul_j3b_4vd_wcc}

## Troubleshoot and get help {#add-ai-to-custom-apps-with-now-assist-for-app-engine-enterprise__section_lv5_42k_cfc}

* [Ask questions and explore other resources for Now Assist for App Engine in the ServiceNow Community](https://www.servicenow.com/community/)
* [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
* [Contact Customer Service and Support](https://support.servicenow.com/now)
{#add-ai-to-custom-apps-with-now-assist-for-app-engine-enterprise__ul_p4y_wm5_sbc}

## AI limitations {#add-ai-to-custom-apps-with-now-assist-for-app-engine-enterprise__id_mpg_qgn_xyb}

This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not
always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility
to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making
purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#add-ai-to-custom-apps-with-now-assist-for-app-engine-enterprise__p_kv2_nfg_h1c}

## Data processing {#add-ai-to-custom-apps-with-now-assist-for-app-engine-enterprise__id_w3h_qgn_xyb}

This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#add-ai-to-custom-apps-with-now-assist-for-app-engine-enterprise__p_lv2_nfg_h1c}

## Data collection {#add-ai-to-custom-apps-with-now-assist-for-app-engine-enterprise__id_qcq_4gn_xyb}

ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the [Now Assist Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US).{#add-ai-to-custom-apps-with-now-assist-for-app-engine-enterprise__p_jv2_nfg_h1c}