Exploring Now Assist for app generation in ServiceNow Studio
Summarize
Summary of Exploring Now Assist for app generation in ServiceNow Studio
Now Assist for app generation enables ServiceNow customers to create applications using natural language conversations with generative AI. This feature accelerates the initial development of basic apps tailored to your organization's business processes, which can then be customized further in ServiceNow Studio.
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By describing your business objectives, users, workflows, and experiences during a chat with Now Assist, you collaboratively refine app requirements, preview the app, and generate the application and its components such as tables, roles, ACLs, and record producers. Additionally, from Yokohama Patch 3 onwards, you can add workspaces and flows during app generation.
Key Features
- Natural Language Interaction: Create and refine app details through conversational AI, enabling faster and more intuitive app development.
- AI Model Providers: Support for Now LLM Service, Now LLM Long Term Stable models, Azure OpenAI, Google Gemini, and Anthropic Claude on AWS, configurable via AI Control Tower and Now Assist Admin console.
- Application Components Generation: Automated creation of tables, roles, ACLs, record producers, and optionally workspaces and flows.
- Role-Based Access: Requires appropriate roles such as now.assist.creator, nowassistpaneluser, admin, or delegated developer roles depending on creation or editing tasks.
- Verification and Customization: Use ServiceNow Studio to verify and extend generated apps by adding automation, business rules, scripts, and other features.
- AI Indicator: Apps created with Now Assist display an AI indicator on the Studio home page and application details tab for easy identification.
Using Now Assist for App Generation
- Engage in a conversation to define your app’s business processes and objectives.
- Review the AI-generated app requirements summary and preview, continuing to refine through chat if needed.
- Generate the application and its components with a single action.
- Verify and customize the app in ServiceNow Studio to fit your specific organizational needs.
Benefits for ServiceNow Customers
- Faster App Development: Quickly create functional applications without needing to code initially.
- Improved Collaboration: Refine app features interactively with AI assistance, ensuring alignment with business needs.
- Streamlined Editing: Edit existing applications more efficiently using conversational AI.
- Flexibility: Extend and customize generated apps fully within ServiceNow Studio.
With Now Assist for app generation, you can create applications through conversations with generative AI.
Now Assist for app generation overview
Create applications through a natural conversation with generative AI. Describe your business process and engage in a back-and-forth conversation with Now Assist for app generation to develop an application for your organization. With this feature, your organization can expedite the initial development of a basic app that can then be customized.
In the Yokohama Patch 6 (August 2025) release:
You can use Now LLM Service, Now LLM Long Term Stable models (LTS), Azure OpenAI, Google Gemini or Anthropic Claude on AWS as the AI model provider for all Now Assist skills and AI agents. Use the Configuration Controls in AI Control Tower to define which options are available, then set the skill-level preferences in the Now Assist Admin console. For more information, see Large language models on the ServiceNow AI Platform®.
- Add a workspace and flows to an application during the conversation with Now Assist for app generation.
- Both Now LLM Service and Azure OpenAI are supported. For more information, see Manage large language models.
- To use Now Assist, you must have the now.assist.creator role and the now_assist_panel_user role.
- To create an application with Now Assist for app generation, you must have the admin role or the sn_g_app_creator.app_creator role.
- To edit (not create) an application with Now Assist for app generation, you can have the delegated developer role and be assigned to the application.
- To add a workspace to an application in Now Assist for app generation, the Now Assist Experience Generation skill must be active. For more information, see Experience generation.
- To add a flow to an application in Now Assist for app generation, the Now Assist Flow Generation skill must be active and you must have a flow_designer role.
- Conversation
- Chat with Now Assist for app generation to specify the business processes that you want in the application, including the details about the objectives, users, workflows, and experiences.
- Refinement (generate app requirements and preview)
- Now Assist for app generation provides a summary of the application requirements based on the information collected during the conversation. Preview the application and check that it’s accurate. If you want to make changes, stay in the conversation and keep editing. Now Assist for app generation continues to update the preview tab based on your comments and provides summaries until you choose to proceed with generating the application.
- App generation
- Now Assist for app generation creates the application and associated components, including the tables, roles, access control lists (ACLs), and record producers.
- Verification
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In ServiceNow Studio, verify everything that is generated. Modify the app to make it suit your organization's needs. For example, app functionality can be extended by adding automation, script includes, business rules, and other features.
On the ServiceNow Studio home page and on the application details tab, any apps created with Now Assist for app generation display the AI indicator.
App generation benefits
| Benefit | Feature | Users |
|---|---|---|
| Quickly create applications by describing what you need using natural language. | General guidelines for using Now Assist for app generation in ServiceNow Studio | Developer |
| Refine the details of your application through conversation with Now Assist for app generation. | Generate apps with Now Assist for ServiceNow Studio | Developer |
| Edit existing applications faster using Now Assist for app generation. | Review and edit applications using Now Assist for app generation in ServiceNow Studio | Developer |