---
sourceDocument: Yokohama Build or modify applications
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/application-development

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Build or modify applications

ft:clusterId :

    - cadev

bundleId :

    - cadev

workflow :

    - Development, Data, and Analytics


---

# Service desks and Creator Studio

# Service desks and Creator Studio {#ariaid-title1}

* Release version: Yokohama
* 
* Updated August 11, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Service desk apps enable users to request things, such as IT equipment or travel bookings, and track their fulfillment.
Service desk apps are usually accessed through a portal, such as Employee Center, or a service catalog.

## Parts of a service desk app {#creator-studio-service-desk-about__section_wcy_jt3_q2c}

Service desk apps contain the following parts:

* Forms that collect information from the user about the request
* Automated playbooks, such as routing approval when a request is made or sending automatic email notifications
* List configurations for a workspace where fulfillers can work on requests, where they can do the following:
  * Communicate with the requester and store messages in the record, which is accessed in the workspace
  * Save attachments related to the request
  * Share notes with other employees in different departments when fulfilling a request
  * See automation results
  {#creator-studio-service-desk-about__ul_hgw_tt3_q2c}
{#creator-studio-service-desk-about__ul_v1m_mt3_q2c}

## Example service desk catalog items {#creator-studio-service-desk-about__section_jxb_qnz_t2c}

{#creator-studio-service-desk-about__table_csz_nnz_t2c__entry__3}

| Service catalog | Example app | Sample catalog items |
|-|-|-|
| HR self-service | Human Resources global people portal app | * Benefits coverage question * Time off request * Change of address needed {#creator-studio-service-desk-about__ul_w2g_fwk_w1c} |
| Branding resources | Marketing and branding app | * PowerPoint templates * Approved Zoom backgrounds * Logo files {#creator-studio-service-desk-about__ul_ezv_lwk_w1c} |
| IT fulfillment | Hardware request app | * Mouse device * Headset * Replacement charging cable {#creator-studio-service-desk-about__ul_agg_twk_w1c} |
[Table 1. Example catalogs and their items]

{#creator-studio-service-desk-about__table_csz_nnz_t2c}

## Other types of apps {#creator-studio-service-desk-about__section_rxs_ct3_q2c}

See [Example apps you can build in Creator Studio](https://servicenow-prod.fluidtopics.net/al18DXmAYGNPYGDiJEs11g "Creator Studio enables you to build apps where people can make requests.") for some other, less-recurring ideas for apps.