--- sourceDocument: Yokohama Build or modify applications sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/application-development Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama Build or modify applications ft:clusterId : - cadev bundleId : - cadev workflow : - Development, Data, and Analytics --- # Resources for enhancing your app # Resources for enhancing your app {#ariaid-title1} * Release version: Yokohama * * Updated January 30, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Resources for enhancing your app This resource guide helps ServiceNow customers effectively enhance their applications using various components of the ServiceNow AI Platform. It covers how to add and manage data, build user experiences, implement logic and automation, and configure security within App Engine Studio and complementary tools like Table Builder, UI Builder, Decision Builder, and App Engine Management Center. Show full answer Show less ## Adding and Managing Data Customers can add data to their applications in App Engine Studio by creating data models, blank tables, importing data from spreadsheets or PDFs, integrating external data, and modifying existing tables. Table Builder offers advanced capabilities to explore, manage, and configure data tables, forms, policies, rules, and flows to further refine data handling. ## Building User Experiences App Engine Studio allows adding diverse experiences such as application experiences, record producers, catalog items, workspaces, portals, and mobile experiences. Workspace Builder and UI Builder provide tools to configure, customize, and enhance how users interact with applications through configurable workspaces and UI components. ## Implementing Logic and Automation Customers can build application logic and automate processes by adding pre-built or custom flows, decisions, email notifications, and editing processes within App Engine Studio. Decision Builder facilitates managing business logic through decision tables, including creation, modification, and rule management in Workflow Studio and Excel. ## Configuring Security Security configuration in App Engine Studio involves building application security, creating or using roles, managing access settings, and collaborating with developers. The ServiceNow AI Platform and App Engine Management Center further support configuring AES personas and roles, managing users and groups, delegating developer roles, and overseeing collaboration requests to maintain secure, organized access control. ## Key Outcomes * Enable comprehensive data management and integration to support robust application data models. * Create rich, customizable user experiences that meet diverse business needs across devices. * Implement sophisticated logic and automation to streamline application workflows and decision-making. * Maintain strong security posture through role-based access control and collaboration management. * Leverage multiple ServiceNow AI Platform components cohesively for scalable and maintainable application development. As you add data, experience, logic and automation, and security to your application, you might interact with several different parts of the ServiceNow AI Platform. The links in the following table point you to resources for adding content in App Engine Studio and also Table Builder, UI Builder, Decision Builder, App Engine Management Center, and the ServiceNow AI Platform. {#resources-for-enhancing-your-app__table_dcc_z1l_3xb__entry__4} | Add data | Add an experience | Add logic and automation | Add security | |-|-|-|-| | Add data to your application in App Engine Studio. * [Create a data model for your application](https://servicenow-prod.fluidtopics.net/sBUU39XKAFpc6eT3sEejzQ "Create a data model in App Engine Studio (AES) for your application by creating the tables that will house your application data. Create data tables that will be used in your application by creating the table from scratch, uploading a spreadsheet or PDF, or by using an existing table as a template. You can also create and schedule data imports by mapping a spreadsheet to an existing table in your application.") * [Create a blank table](https://servicenow-prod.fluidtopics.net/olUZXc6_IcA4QJHGZnhQig "Add a data table to your application from an existing table that you or someone else previously created or from scratch.") * [Use a spreadsheet to add data](https://servicenow-prod.fluidtopics.net/vXQ5Mczv78rDZ833rh6zzQ "Add data tables and records to your application by uploading a Microsoft Excel spreadsheet.") * [Use a PDF to create data tables](https://servicenow-prod.fluidtopics.net/jBN8KlNE2V5ksuJBskqwNA#pdf-extractor "Create tables from a PDF form using the PDF extractor tool in App Engine Studio.") * [Create a data integration](https://servicenow-prod.fluidtopics.net/KATe3PFvSgD7OPFZxG6~0A "Add new or updated information to your current data sets by importing it into existing tables in your application through the power of Integration Hub. Schedule future imports to add data at specific times.") * [Modify application data tables](https://servicenow-prod.fluidtopics.net/1WthbL~CAFpAdhGs8FwznA "Use Table Builder to modify data tables used in your application.") {#resources-for-enhancing-your-app__ul_os2_zrl_3xb} | Work in App Engine Studio to add experiences to your application. * [Add an application experience](https://servicenow-prod.fluidtopics.net/YFyPnkNWeyV~9QVe5IxHSQ "Use App Engine Studio (AES) to add an experience to your app. Experiences are the interface, or wrapper, for how users interact with your app.") * [Add a record producer](https://servicenow-prod.fluidtopics.net/YDfa4Pr327WV~w8PN1ZU3g "A record producer enables users to create task-based records, such as an incident record, in apps you create in App Engine Studio (AES) without creating a request. It enables a better end-user experience by standardizing requests using a simplified form.") * [Add a standard catalog item](https://servicenow-prod.fluidtopics.net/T4I4T0Xla2efCaokPrZoOg "Add a standard catalog item to your application in App Engine Studio (AES) so users can submit requests for services and offerings.") * [Add a workspace](https://servicenow-prod.fluidtopics.net/N~ysuqZkMnCm4ol5thPOfg "Create a workspace in App Engine Studio (AES) to build a space that provides agents, case managers, help desk professionals, and managers with tools to help answer customer questions and resolve customer problems. Workspaces are primarily used for request and fulfillment processes, such as a service desk to manage tickets.") * [Add a portal](https://servicenow-prod.fluidtopics.net/qDjILPNpYB7jFp_vjTPGlA "Create a portal in App Engine Studio (AES) to give your users a site where they can find information, create requests, and complete business tasks.") * [Add a mobile experience](https://servicenow-prod.fluidtopics.net/qpvtTNHAvBzR7vLaiN0TTg "Add a mobile experience, or interface, to enable users to access your application from a ServiceNow native mobile app.") * [Editing an experience in App Engine Studio](https://servicenow-prod.fluidtopics.net/p3zkviihTXL~eoLOEnTdQw "Tailor your app's experience to suit your business needs by building interfaces in App Engine Studio (AES), such as for mobile apps or catalog items.") {#resources-for-enhancing-your-app__ul_bpg_hsl_3xb} | Build logic and automation into your application in App Engine Studio. * [Add logic and automation](https://servicenow-prod.fluidtopics.net/rM8ysRie1MDs7erpPUQeWA "Replace manual work by adding logic and automation to your app in App Engine Studio (AES).") * [Add a pre-built flow using a template](https://servicenow-prod.fluidtopics.net/sEhOTNf9Egx2Nc1AtphF1w "Use a pre-built flow to quickly automate manual work in the app you're building in App Engine Studio (AES).") * [Add a flow from scratch](https://servicenow-prod.fluidtopics.net/fItHSGVdIwZwlpbuLsgB3Q "If an existing automation template doesn't fit your application goal, define custom automation in App Engine Studio (AES) by building a new flow.") * [Add a decision](https://servicenow-prod.fluidtopics.net/OcCiKK~113xKNQGyDn6Wyw "Create automation for decisions in App Engine Studio (AES). The automation decouples decision logic from code by enabling you to create and manage decision rules.") * [Add an email notification](https://servicenow-prod.fluidtopics.net/UXfpQFc0bJTeDl7ZAB_vbQ "Build notifications in App Engine Studio (AES) to create automated emails for events using templates or custom messages.") * [Edit a process](https://servicenow-prod.fluidtopics.net/XWlMrl0JSlqZA4tmpq8baw "To update or change an existing process for an app built in App Engine Studio (AES), edit it in Playbooks.") {#resources-for-enhancing-your-app__ul_qgw_5br_3xb} | Configure roles to manage your application's security in App Engine Studio. * [Add application security](https://servicenow-prod.fluidtopics.net/lGBiWQYGFF~Ys_U2gG0NFw "Control who is permitted to use or edit your application by configuring roles in App Engine Studio (AES).") * [Build a new role for your application](https://servicenow-prod.fluidtopics.net/jywchKFO9QN~UUP40YSoBg "Create a custom role for your application in App Engine Studio (AES).") * [Use an existing role for your application](https://servicenow-prod.fluidtopics.net/_mvkUcu2u3nWF2HkkgoYvA "Use a previously created role for your application in App Engine Studio (AES).") * [Collaborate with other developers](https://servicenow-prod.fluidtopics.net/q~qVPcU2przcaLzG_VkTGA#aes-collaboration-feature-overview "In App Engine Studio (AES), you can add or remove users and groups to be collaborators on an application.") * [Change access settings for a role](https://servicenow-prod.fluidtopics.net/MHw_MBJrH320X1lTomV15w "Control the application permissions for a role in App Engine Studio (AES).") * [Delete a role](https://servicenow-prod.fluidtopics.net/r3fiaI07xVkfLmIMCo8X4w "Delete a role that you no longer need in App Engine Studio (AES).") {#resources-for-enhancing-your-app__ul_ybq_ynr_3xb} | | Seamlessly transition to using Table Builder to enhance your application's data. * [Exploring Table Builder](https://servicenow-prod.fluidtopics.net/mQK2ZHv6hEmxGvFBQaietQ "Learn about Table Builder features that enable you to design tables, forms, and flows visually using a single user interface.") * [Data in Table Builder](https://servicenow-prod.fluidtopics.net/Jm~mEHYyHlzE676da8pNyg "With Table Builder, you can modify the table properties and manage the fields that are available for a selected data table.") * [Forms in Table Builder](https://servicenow-prod.fluidtopics.net/tiKeIjRGxv57uYZ~vQD9vA "On the Forms tab in Table Builder, you can visually create, configure, and customize the different form views for your users using the form editor. The views that you define contain the elements that appear when a user opens that form or list.") * [Policies and rules in Table Builder](https://servicenow-prod.fluidtopics.net/IX6uRO1XDx8_aAC5g7xPZw#form-builder-policies-rules "Policies and rules define how information appears to users based on role and entries, as well as who can access tables and forms built in Table Builder.") * [Flows in Table Builder](https://servicenow-prod.fluidtopics.net/rYu4JOIBDCwZwTb3YSdJ9w#flows-tb "You can use the Workflow Studio functionality that is integrated within Table Builder to manage your table's record-based flows. You can manage these flows by using the Flows tab.") {#resources-for-enhancing-your-app__ul_eph_jrz_3xb} | Use Workspace Builder and UI Builder to further enhance experiences in your application. * [Add a workspace](https://servicenow-prod.fluidtopics.net/N~ysuqZkMnCm4ol5thPOfg "Create a workspace in App Engine Studio (AES) to build a space that provides agents, case managers, help desk professionals, and managers with tools to help answer customer questions and resolve customer problems. Workspaces are primarily used for request and fulfillment processes, such as a service desk to manage tickets.") * [Configure a workspace in Workspace Builder](https://servicenow-prod.fluidtopics.net/UWMRVbooyRy4OLmx233ikg "Edit a workspace in Workspace Builder to make customizations in App Engine Studio (AES).") * [UI Builder and configurable workspaces](https://servicenow-prod.fluidtopics.net/3EWunAx2rfuDmU1Igp7Zfg "Use UI Builder to create pages for your configurable workspace experiences.") * [Configure how users interact with your applications in UI Builder](https://servicenow-prod.fluidtopics.net/nDWg0NsWQpdF_OppvTVe5g "Learn what an experience is in UI Builder. Understand what an experience contains.") * [Customize UI Builder pages using components](https://servicenow-prod.fluidtopics.net/dPufzwihCLGpfusOSc_kdw "Learn what a component is in UI Builder. Also, see how components work within UI Builder.") {#resources-for-enhancing-your-app__ul_krq_wrz_3xb} | Use Decision Builder to easily manage business logic for your application. * [Create decision tables in Workflow Studio](https://www.servicenow.com/docs/access?context=create-decision-table-in-decision-designer&version=yokohama&pubname=yokohama-build-workflows&ft:locale=en-US) * [Manage decision tables in Excel](https://www.servicenow.com/docs/access?context=manage-decision-tables-ms-excel&version=yokohama&pubname=yokohama-build-workflows&ft:locale=en-US) * [Modify decision table structure in Workflow Studio](https://www.servicenow.com/docs/access?context=format-decision-table-in-decision-designer&version=yokohama&pubname=yokohama-build-workflows&ft:locale=en-US) * [Modify decision table rules in Workflow Studio](https://www.servicenow.com/docs/access?context=modify-decision-table-rules&version=yokohama&pubname=yokohama-build-workflows&ft:locale=en-US) {#resources-for-enhancing-your-app__ul_g5w_xrz_3xb} | Configure and manage roles for your organization and application using the ServiceNow AI Platform and App Engine Management Center. * [Configure AES personas and roles](https://servicenow-prod.fluidtopics.net/6gTs_a3SKIF~v4ktH4NHWg "The responsibilities of your staff are controlled by roles assigned to each member. Personas aren’t explicitly part of App Engine Studio (AES) but administrators assign roles to give team members permission to configure or use AES.") * [Configure users and groups](https://www.servicenow.com/docs/access?context=configure-csm-users-groups&version=yokohama&pubname=yokohama-customer-service-management&ft:locale=en-US) * [Add users to the App Engine Admin group](https://servicenow-prod.fluidtopics.net/dtM3thE6B5fF7VJQ~5o70w "Add users to the App Engine Admin group in your production instance to give them administrative rights to App Engine Studio (AES). You must also identify a contact email address for the group. After you configure the email address of the App Engine Admin group, members can receive notifications for app development-related requests, including app intake requests.") * [Delegate developers using AES](https://servicenow-prod.fluidtopics.net/7nGx8ej0_uG1DIiyMPiwOA "Delegated development enables designated users without a system admin role to develop or deploy applications on the ServiceNow AI Platform. This enables administrators and delegated developers to work together to deliver custom applications through App Engine Studio (AES).") * [Managing developers using AEMC](https://servicenow-prod.fluidtopics.net/bqMjNl1I8_9Mg3lXknwhsw "View details about developers working on apps in App Engine Studio and Creator Studio using App Engine Management Center (AEMC).") * [Manage collaboration requests](https://servicenow-prod.fluidtopics.net/4MLM4wq7UqldtkdOE6I4Yw "As an admin, view and approve or reject collaboration requests in the App Engine Management Center (AEMC) from developers who want assistance building their applications.") {#resources-for-enhancing-your-app__ul_itq_zrz_3xb} | [Table 1. Resources for adding content to your application] {#resources-for-enhancing-your-app__table_dcc_z1l_3xb}