--- sourceDocument: Yokohama Build or modify applications sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/application-development Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama Build or modify applications ft:clusterId : - cadev bundleId : - cadev workflow : - Development, Data, and Analytics --- # Building apps with Creator Studio # Building apps with Creator Studio {#ariaid-title1} * Release version: Yokohama * * Updated August 11, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Building apps with Creator Studio Creator Studio in ServiceNow enables users with appropriate permissions to build request-fulfillment apps without coding. These apps function as catalogs of requestable items, combining forms, automation, and workspaces to streamline the process from submission to fulfillment. Your admin sets up Creator Studio and manages app configurations, including underlying tables. Show full answer Show less ## Key Features * **App Structure:** A ServiceNow app acts as a container for specific tasks and user groups, potentially including APIs, tables, workspaces, forms, and flows. * **Form Creation:** Use catalog templates and a WYSIWYG editor to design forms that collect detailed request information, such as specifications for requested items. Multiple forms can represent multiple catalog items. Forms can also be generated using Now Assist. * **Automation with Playbooks:** Automate workflows like approval routing and task assignments using an intuitive, code-free playbook builder. Playbooks leverage form data to drive seamless process execution. * **Request App Workspace:** Fulfillers access a dedicated workspace category to manage and act on submitted requests. This workspace is customizable to fit operational needs. * **App Management:** Creator Studio's home page serves as a central hub to locate and manage all company apps built with the tool. Bookmark apps for quick access, and switch development environments for more advanced capabilities if needed. * **Collaboration:** Creator Studio supports collaborative app development, allowing multiple users to build or enhance apps together. ## Practical Workflow * Start by selecting a catalog template and customizing forms to gather specific request details. * Create playbooks to automate approvals and task assignments, improving efficiency and reducing bottlenecks. * Customize the workspace where fulfillers will process requests, ensuring clear visibility and management. * Test your app by submitting forms and validating automation results before deployment. * Deploy your app to make it available for end-users to submit requests and for fulfillers to manage them. ## Benefits for ServiceNow Customers Using Creator Studio empowers your teams to rapidly develop tailored request-fulfillment apps without extensive development resources. This accelerates service delivery, improves request tracking, and enhances collaboration between requesters and fulfillers. The automation capabilities reduce manual effort and streamline approval processes, ensuring efficient fulfillment aligned with organizational policies. By now, your admin has set up Creator Studio, given you permission to build an app, and you've got a great idea for a request-fulfillment app! How should you think about using Creator Studio to create your app? ## What apps are in ServiceNow {#building-apps-with-creator-studio__section_p1m_5zp_22c} A ServiceNow app is a package that performs a specific task for a specified group of users. Think of an app as a container with a set of rules around who can access and edit it. For example, ServiceNow apps can include an API, a table, a workspace, a form, a flow, or any combination of those things. A Creator Studio app uses forms and automation to enable users to request something and move the request through the approval process. Creator Studio also enables you to the see the fulfiller's view of the Request App Workspace for the app. ## Create forms to gather request information {#building-apps-with-creator-studio__section_yrr_3cl_d1c} When finished, your app will look like a catalog of items that people can request. To create your app, you'll: 1. Select one of the available [catalog](https://servicenow-prod.fluidtopics.net/nliD8WmMVPd9fJnZiLDpOw#gloss-catalog-creator-studio "A collection of items that represent all the items a requestor can ask for.") templates. 2. Customize a [form](https://servicenow-prod.fluidtopics.net/nliD8WmMVPd9fJnZiLDpOw#gloss-form "A content page that displays fields and values for a single record from a database table.") to be included in the catalog using a WYSIWYG editor. A form describes one item in the catalog and provides space for questions that a requester will answer to specify details about what they want, such as the model number of a laptop. If your catalog needs multiple items, you can create multiple forms. Note: You can create a form using Now Assist. To learn more, see [Generating forms with Now Assist](https://servicenow-prod.fluidtopics.net/Jg_GcV0bQDuWnOcaxDxyZQ "Learn how the Now Assist in Creator application helps you to create forms for you in Creator Studio."). {#building-apps-with-creator-studio__ol_ndm_dv2_z1c} ## Automate workflows and simplify tasks with playbooks {#building-apps-with-creator-studio__section_mnh_brf_z1c} Streamlining your request-fulfillment process goes beyond just collecting information. Creator Studio empowers you to automate tasks with powerful [playbooks](https://servicenow-prod.fluidtopics.net/nliD8WmMVPd9fJnZiLDpOw#gloss-playbook-creator-studio "A set of automated activities that occur based on a trigger. For example, sending an email when a request is approved. Think of playbooks as pre-programmed workflows that kick in after a form is submitted. They are like if/then statements: If this happens, then that will happen."). Think of them as pre-programmed workflows that kick in after a form is submitted. Here are some things that playbooks can do: * **Effortless approval routing:** Automatically route requests to the right person for approval, eliminating manual steps and bottlenecks. Imagine a laptop request automatically going to the IT manager for a thumbs-up. * **Intuitive playbook builder:** No coding required! Create custom playbooks using an easy-to-use editor. {#building-apps-with-creator-studio__ul_vgn_5qf_z1c} The playbooks you create use the information that people supply when they fill out your forms. So, the more details you ask for, the smoother the process runs. ## Workspaces give fulfillers a place to address requests {#building-apps-with-creator-studio__section_mw2_crf_z1c} Once deployed, your app will sit in its own workspace category, which makes it easy for fulfillers to answer requests. You can customize the workspace or use it as-is. For sys admin eyes only: Every app built in Creator Studio adds a record in the Request App Config table, which contains the table that the app uses. Your admin can change the table for an app, see [Administering an app's underlying table](https://servicenow-prod.fluidtopics.net/0GRcrDmQOwTlrwnXvuBHKw "Admins can change the default table that apps built in Creator Studio save their requests to.") for more information. The name of the table follows the format of scope_request, for example, x_snc_02_03_request. * **[Find existing apps in Creator Studio](https://servicenow-prod.fluidtopics.net/05RiX86JJsmMOMNEe0AVig)** Perhaps you've been given permission to work on an app someone else created, or you want to add new items to the catalog in your app. The Creator Studio home page acts as your central hub, listing all the apps people in your company have built using Creator Studio. * **[Work with bookmarked apps in Creator Studio](https://servicenow-prod.fluidtopics.net/LOHr5d_rRl6z4GXkmVS1Lw)** Bookmark an app to quickly find it in Creator Studio, as well as ServiceNow Studio. * **[Change your development experience](https://servicenow-prod.fluidtopics.net/7tPMxhIQo1leuGJPAvuohQ)** Choose a different development experience if you want a more robust environment using the experience switcher in Creator Studio. * **[App creation in Creator Studio](https://servicenow-prod.fluidtopics.net/mqyubc7zZhYJNFTg6WKb2g)** Have you ever dreamed of creating your own app? With Creator Studio, you might be closer than you think! The following links will send you to the sections in this guide that will walk you through the steps. * **[Collaborating with others to build apps in Creator Studio](https://servicenow-prod.fluidtopics.net/x9tilePagdk1ZZSVEDs4YQ)** Sometimes you need help building out your app, and that's ok! And sometimes other people need your help building their apps, which is great! This is where collaboration comes into play. * **[Working with forms in Creator Studio](https://servicenow-prod.fluidtopics.net/MnEjqHT4MYv1XEBrspUPqQ)** To add items or services to your catalog, you must create a different form for each thing being requested. * **[Working with automation in Creator Studio](https://servicenow-prod.fluidtopics.net/U0N5edieW9ZRVs2Mq6lUoA)** How do you simplify and streamline tasks for fulfillers? Use automation! For example, you can have a task assigned automatically to someone based on what type of request it is. We'll use playbooks to accomplish adding this automation to your app. * **[Configuring workspace lists and records for form submissions](https://servicenow-prod.fluidtopics.net/zTR7fokliZ9zdVDjF0Grrw)** So, you've built your app, and people are submitting requests through it, that's great! However, you might be wondering where those requests go after they're submitted. They live in lists in a workspace where fulfillers can work on submitted forms, which you can customize in Creator Studio to suit your needs. * **[Testing and previewing Creator Studio apps and records](https://servicenow-prod.fluidtopics.net/50v9SVUWG58HWUvUbpB42A)** Before you request deployment for your app, you can test out submitting a form and interact with any associated automation results on the record it creates. * **[Deploying your Creator Studio app](https://servicenow-prod.fluidtopics.net/mvClNhaU6lh5I0yo_rCVRw)** Congrats, you've built your app and are ready to share the first version of it with the world. That's great! Deployment is the next step in the process. * **[I've built my app in Creator Studio, now what?](https://servicenow-prod.fluidtopics.net/rkWeMaOYcx2M5kdu_LhUyg)** You've added forms and automation to your app, and customized the workspace list configurations. Now what?