However, some Now Assist features may not be available in certain restricted environments such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, self-hosted customers, or specific regions. Customers should verify feature availability and upcoming updates.

Important Considerations

• AI Limitations: The AI generates predictions based on data patterns but may not always produce accurate or complete results. Customers must thoroughly test and evaluate the AI output for accuracy and appropriateness before use, especially in critical areas such as healthcare, finance, legal, security, or infrastructure.
• Human Oversight Required: Relying solely on AI-generated code for decision-making is not recommended. Human review is necessary to ensure output quality and safety.
• Compliance: Use of this feature must comply with ServiceNow’s AI Acceptable Use Policy, which may be updated over time.

Data Processing and Privacy

The application transfers data from individual ServiceNow customer instances to a centralized ServiceNow environment, potentially located in a different data center or third-party cloud provider such as Microsoft Azure. Data handling follows ServiceNow’s internal policies and compliance guidelines.

ServiceNow collects inputs, outputs, and edits related to this application to improve AI models and technologies. Information about scripts utilizing Now Assist for code generation is also collected. Customers have the option to opt out of future data collection as described in the Now Assist documentation.

Getting Help and Support

• ServiceNow Community and Known Error Portal are available for troubleshooting and known issues.
• Customer Service and Support can be contacted for assistance.

This tool empowers ServiceNow customers to enhance scripting productivity with AI assistance while emphasizing responsible use, data privacy, and compliance with ServiceNow policies.