Zero Copy Connector for ERP Use ERP Data action details for flows

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Zero Copy Connector for ERP Use ERP Data action details for flows

    TheUse ERP Dataaction in Workflow Studio enables ServiceNow customers to integrate ERP (Enterprise Resource Planning) data into the ServiceNow AI Platform by leveraging models created and managed in the Zero Copy Connector for ERP. This action allows testing of model inputs and outputs and building flows that read from or update the ERP system efficiently.

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    Role Requirements and Availability

    • This action is part of the Zero Copy Connector for ERP package.
    • Users must have delegated development roles or specific user roles assigned to access and use this action within Workflow Studio.

    Inputs

    The Use ERP Data action requires several inputs to function correctly, each corresponding to elements defined in the ERP model:

    • ModelName: The name of the ERP model containing the read or update operation. This model must be pre-created and configured in Zero Copy Connector for ERP.
    • ModelOperation: Specifies whether the action will read from or update the ERP system. The operation must be defined within the model.
    • Mandatory Field(s): Required input fields for the operation, pre-defined as mandatory parameters in the model.
    • Optional Field(s): Optional input fields available for the operation, defined as optional parameters in the model.
    • System: Reference to the connected ERP system instance.

    These inputs can accept static values or dynamic data pills selected via the pill picker, enabling flexible and dynamic flow configurations.

    Outputs

    The action provides the following outputs which can be utilized in subsequent flow steps:

    • Action status: An object containing runtime details including a status code and message.
    • Don't Treat As Error: A boolean option indicating whether to treat the action status as an error or success in the flow.
    • Error Message: A string containing any error message generated during the action's execution.
    • Response: A dynamic object containing the data retrieved from or returned by the ERP system.

    Practical Application for ServiceNow Customers

    Using the Use ERP Data action, customers can seamlessly incorporate ERP data into their ServiceNow workflows without duplicating data, ensuring real-time integration between ServiceNow and ERP systems. This facilitates automated read and update operations on ERP data directly within ServiceNow flows, enhancing operational efficiency and data accuracy.

    After you're done creating and managing your model in Zero Copy Connector for ERP, go to Workflow Studio and use the Use ERP Data action to test your model's inputs and outputs. You can then build a flow with the action to incorporate ERP (Enterprise Resource Planning) data into the ServiceNow AI Platform.

    For information on using the Use ERP Data action to retrieve ERP data, see Building flows to read or update the ERP system.

    Roles and availability

    Available as part of Zero Copy Connector for ERP.

    Role requirements
    This action requires roles granted by delegated development or assigned to the user. For more information, see User access to Workflow Studio flows.

    Inputs

    Provide a value for each input that your action needs. To add dynamic values, you can also select data pills using the pill picker.

    ModelName
    Data type: Dynamic Choice

    Name of the ERP model that contains the read or update operation. The model must already be created, and have the read or update operation defined in Zero Copy Connector for ERP. For more information, see Managing how models read and update the ERP system.

    ModelOperation
    Data type: Dynamic Choice

    Whether to Read or Update the ERP system. The read or update entity must already be defined in Zero Copy Connector for ERP. For more information, see Add a read, update, or create entity to a model in Zero Copy Connector for ERP.

    Mandatory Field(s)
    Data type: Dynamic Template

    Fields that are required for the operation. Fields must already be defined as required input parameters when you manage the model in Zero Copy Connector for ERP. For more information, see Manage input parameters for an Zero Copy Connector for ERP model operation.

    Optional Field(s)
    Data type: Dynamic Template

    Fields that are optional for the operation. Fields must already be defined as optional input parameters when you managed the model. For more information, see Manage input parameters for an Zero Copy Connector for ERP model operation.

    System
    Data type: Reference

    Name of the connected ERP system. For more information, see Working with ERP systems in Zero Copy Connector for ERP.

    Outputs

    You can use these outputs as inputs for other items.

    Action status
    Data type: Object

    Data pill that contains the current runtime details about the action. The Action Status object consists of a code and a message.

    Don't Treat As Error
    Data type: True/False

    Option to report the Action Status as an error or a success when returned to a flow.

    Error Message
    Data type: String

    String data pill containing the error message produced by the action, step, or system operation.

    Response
    Data type: Dynamic Object

    Requested data that's returned from the ERP system. For more information, see Choose output parameters for an ERP model.