Creator Studio form settings

  • Release version: Yokohama
  • Updated June 16, 2026
  • 2 minutes to read
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    Summary of Creator Studio form settings

    Creator Studio allows you to configure your app's form settings at any time, including access control and form appearance. These settings help you tailor forms for specific purposes, control visibility, and manage user interactions effectively within your ServiceNow applications.

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    General form settings

    • Form name: Identify and select the form you want to edit within an app that may have multiple forms.
    • Short description: Provide a brief explanation of the form’s purpose (e.g., "Laptop request form").
    • Image: Upload a JPG, PNG, or SVG logo or image to visually represent the form.
    • Description: Add detailed content such as text, videos, images, or links to relevant resources (like knowledge base articles) to encourage form usage.
    • Make form visible to others: Control whether the form is accessible outside the app, such as in catalogs. Note that this option is only editable after publishing, and visibility can also be managed during app deployment.
    • Hide "Add to wish list" option: Optionally prevent users from marking the form as a favorite for easier access.
    • Hide attachment option: Prevent users from adding file attachments to the form.
    • Mark attachment as mandatory: Require users to upload attachments unless the attachment option is hidden.
    • Uneditable settings: The app’s template cannot be changed after creation; to use a different template, create a new form with the desired catalog template.

    Catalog location form settings

    These settings determine where and how the form appears within catalogs and topics:

    • Select and associate the form with one or more catalogs representing business areas (e.g., IT fulfillment catalogs).
    • Expand catalogs to include sub-catalogs as needed.
    • Associate the form with Employee Center topics to enable dynamic display on topic pages, utilizing taxonomy for categorization.

    User access form settings

    Use the edit icon to specify which user roles and groups can or cannot access the form:

    • Available for: Assign roles/groups allowed to search for and use the form.
    • Not available for: Restrict roles/groups from accessing the form.

    These access controls ensure that the right users have appropriate permissions, enhancing security and usability.

    You can edit the settings for an app's form in Creator Studio at any time. For example, to change who can access it.

    General form settings

    The General tab defines the form's basic information and how things appear on it.
    Table 1. General tab for app settings
    Field Description
    Form name Name of the form. Apps can have multiple forms. If you want to edit the settings for a different form, select that form in the navigation panel.
    Short description Brief description of what the form is used for. For example, "Laptop request form."
    Image Image to appear on the form. Select the logo and navigate to a JPG, PNG, or SVG file to upload.
    Description Informative reason why people should use the form. You can include content like videos, images, and links to other sources of information, such as knowledge base articles.
    Make form visible to others

    Option to have the form available outside of the app, for example, in the specified catalogs.

    You can edit this option only for forms that have been published.

    Note:
    You can also specify whether the form is visible after deployment when you're ready to deploy your app. Find out how in Request deployment for your app from Creator Studio to production.
    Hide "Add to wish list" option Option to prevent users from favoriting the form on their wish list. Favoriting a form makes it easier to find.
    Hide attachment option Option to prevent users from adding attachments to the form.
    Mark attachment as mandatory Option to require attachments on the form. If you select the Hide attachment option setting, you can't select this setting.

    Uneditable form settings

    After you create the app, its Template can't be edited. If you want to change it, create a new form using a different catalog template.

    Catalog location form settings

    Location settings define where the form appears in a catalog, how it's categorized, and what topics it appears for. You must select the edit icon (Edit form location icon) to make changes to the catalog and topic settings.

    Select the catalog that represents the business area the app will use. For example, you could select a service catalog that contains software and laptop cables for an IT fulfillment app. Expand the caret for each catalog to see its sub-catalogs. Then select as many items in the catalogs as you need.

    If you associate the app's form with one or more topics, the form will appear in the relevant, dynamically created topic pages in Employee Center. Find out more about topics in Associate a catalog item with a taxonomy topic in Employee Center, and more about taxonomy, which is a categorization method, in Unified Taxonomy for Employee Center.

    User access form settings

    Select the edit icon (Edit form location icon) to define access for roles and groups for the following:
    • Available for: Search for and select roles and groups that can access the form.
    • Not available for: Search for and select roles and groups that can't access the form.