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Now Assist

Enable generative AI features on the ServiceNow AI Platform using Now Assist applications. Generative AI can help your agents and developers work faster and be more productive.

Now Assist AI agents

ServiceNow AI agents can solve essential business challenges autonomously, accelerating outcomes and empowering people with a skilled digital workforce without limits, so they can focus on their best work.

Use AI Agent Studio to create, manage, and test AI agents and use cases all in one place. The main Overview page has three sections that give you what you need to understand, begin, and continue developing AI agents and use cases.

Now Assist Data Kit

If the base system Now Assist skills don't fit your needs, you can use Now Assist Data Kit to create custom datasets and data collections that can be used in Now Assist Skill Kit for evaluation.

Now Assist Skill Kit

Use Now Assist Skill Kit to create custom skills. These custom skills give you greater flexibility in the Now Assist environment.

AI Control Tower

AI Control Tower can help organizations monitor, manage, and govern AI assets on the ServiceNow AI Platform. An AI Control Tower framework is a set of principles, practices, and protocols that guide the development, use, and deployment of AI systems. The AI Control Tower framework helps organizations deliver AI consistent with their own responsible AI principles.

Knowledge Graph

Knowledge Graph application enhances the Now Platform by creating a semantic layer that connects data, relationships, and context across the enterprise. It structures information as a graph of entities and connections, bringing context and meaning to the available raw data. By leveraging AI, it powers personalized and intelligent experiences across the Now Assist ecosystem including NAVA, AI Agents, and AI Search to deliver more relevant insights and automation.

By linking data and embedding semantic meaning, Knowledge Graph transforms raw data into actionable knowledge, fueling faster resolutions, richer insights, and more personalized AI-powered experiences.

MCP Server Console

The Model Context Protocol defines a standard method of communication between large language models (LLMs) and external systems, such as a ServiceNow instance. AI applications connect to an external system from an MCP client, such as an AI agent, using an MCP server. The server tells the client which external resources it can access and how to access them. Then, from an MCP client, users can request information from the server and automate functionality using the available tools and data that the server returns.

Now Assist Readiness Evaluation

The Now Assist Readiness Evaluation app is a solution designed to simplify and automate the agentic AI and Now Assist implementation assessment process. The app helps to determine whether your organization's instance is ready to implement generative and agentic AI features in Now Assist. Previously, manually assessing your organization's instance readiness was time consuming and took significant effort. Now, you can use the Now Assist Readiness Evaluation app to automate gathering, processing, and analyzing instance data so that you can review your instance readiness more quickly. The app provides results within seconds, helping to reduce manual effort and promoting rapid and reliable assessments.

Natural Language Understanding

Help users communicate with your system in naturally-expressed language, using Natural Language Understanding. NLU enables your system to perform intelligent actions in response to human language input in 17 supported languages. Start from the provided pre-built models and expand them further, or build your own models from scratch.

Natural Language Query

Transform natural-language questions into formal database queries with Natural Language Query (NLQ). Get data from your instance by using plain language requests in the supported languages American English, French, French Canadian, German, Japanese, and Spanish. NLQ is consumed by several other applications and features, including Analytics, Reporting, and CMDB (English is the only supported language for CMDB).

Predictive Intelligence

Train your system to automate request handling with Predictive Intelligence. Three machine-learning frameworks (classification, clustering, and similarity) can help you address a range of business challenges. Discover patterns in your data, reduce task-handling times and interaction or error counts, highlight issues shared between similar records, and manage records collectively. Support is available for a set of languages.

Document Intelligence

Get clear, concise data from your records quickly, and integrate it where you need it most. Document Intelligence can process single or multiple-page documents in various popular formats. This tool uses optical character recognition (OCR) and a continual-learning AI to identify and extract text and data. Document Intelligence works on a no-code basis, allowing for easy setup, use, and integration of data into workflows.

You can use Now Assist in Document Intelligence skills to extract information and find answers to questions about documents.

Task Intelligence

Achieve faster response and task-solving times for your Agents, by using Task Intelligence. This tool lets you engineer ML solutions that handle data and track the efficacy of those solutions. Build, train, edit, and retrain machine-learning models in the Admin Console, and export them for use across the ServiceNow AI Platform. Follow up with the Analytics dashboard, where you can track your models' performance and effects on your business, and determine which predictions are best for future reuse.

Now Assist Center