Platform Process images for new tasks agentic workflow

  • Release version: Australia
  • Updated April 1, 2026
  • 5 minutes to read
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    Summary of Platform Process images for new tasks agentic workflow

    The Platform Process images for new tasks agentic workflow automates the conversion of images into actionable task records, reducing manual data entry and improving task organization. It extracts key information from images, such as error messages, presents the extracted data to users for review and modification, and then creates incident records with the image attached once confirmed. This workflow is part of the Now Assist applications and leverages AI agents to streamline task creation from images.

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    Prerequisites and Setup

    • Now Assist for Platform must be installed on your instance, obtainable via Now Assist applications like Now Assist for IT Service Management (ITSM).
    • Users need the snuxcgenai.platformaiimageprocessor role to invoke the workflow.
    • To enable task creation from images via Now Assist for Virtual Agent, activate the Image Processor Agent, Record Management AI agent, and Document and Visual Insights AI agent, and configure display settings to include Virtual Agent.
    • Role masking controls access; ensure appropriate roles are assigned and security controls configured to permit user access and data reading (e.g., itil role for Incident records).

    Configuration

    Settings for this workflow can be customized via the Now Assist Skill Config Var Set within the Platform AI Agents and Skills scope. Key configurations include:

    • roleandtablemap: Maps user roles to specific tables where tasks can be created (e.g., itil role to Incident table).
    • getlocationdetails: Controls whether image location metadata is extracted.
    • tableslist: Specifies tables eligible for task creation from images.

    Access and Usage

    • Access the workflow through AI Agent Studio by navigating to All > AI Agent Studio > Create and manage and selecting Process images for new tasks.
    • The guided setup provides a list of included AI agents and their configurations.
    • Agentic workflows are accessible in the Core UI, workspaces via the AI Activity panel, and can be triggered using UI actions configured in AI Agent Studio.
    • Ensure the property com.glide.agenticprocessesview.enabled is set to true to display UI actions.
    • Users can trigger the workflow by entering phrases like “Convert image to new task” in the Now Assist panel.

    AI Agents Involved

    The primary AI agent supporting this workflow is the Document and visual insights AI agent, which extracts information from images. Activation requires enabling the status toggle in the AI agent’s guided setup.

    Why It Matters for ServiceNow Customers

    This agentic workflow enables ServiceNow customers to efficiently convert images containing error messages or other relevant data into incident or task records, enhancing operational efficiency and reducing manual workload. Customizable role-to-table mappings and UI action triggers allow organizations to tailor the workflow to their security and process requirements, ensuring seamless integration into existing ITSM or other task management processes.

    Use the Platform Process images for new tasks agentic workflow to convert images to actionable tasks.

    Process images for new tasks overview

    The process images for new tasks agentic workflow can help decrease manual data entry and improve task organization by automatically converting images into task records. First, the agentic workflow extracts information from the image, such as error messages, and presents the analysis to the user. Then, the user is presented with the details of the task, such as short description, category, and priority, before it is submitted so that they can make any changes. Once the information is confirmed, the agentic workflow creates an incident record and attaches the image.

    The agents, tools, and triggers that are associated with the process images for new tasks agentic workflow are provided by Now Assist applications. You can activate the agentic workflow template and set the display settings to include the Now Assist panel. If you want to change this agentic workflow's instructions, you must duplicate it to create a custom agentic workflow, adjust the settings to suit your specific needs, and activate the duplicated version of the agentic workflow instead.

    Note:
    Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see ServiceNow product tiers.

    Prerequisites and setup

    To access this workflow, you must have Now Assist for Platform installed on your instance, which you can get if you install any other Now Assist application, such as Now Assist for IT Service Management (ITSM).

    Users must have the sn_uxc_gen_ai.platform_ai_image_processor role to invoke the agentic workflow.

    If you want the ability for users to create tasks from images using Now Assist for Virtual Agent, you must activate the Image Processor Agent, Record management AI agent, and Document and visual insights AI agent and set the display to include Virtual Agent. This agentic workflow cannot be discovered in Virtual Agent, so you must enable the individual AI agents that comprise it.

    Role masking

    Required role: sn_uxc_gen_ai.platform_ai_image_processor.

    Agentic workflows and their AI agents use role masking to determine which users can access them. Ones installed with Now Assist applications have specific roles that come included with the application. If you select Users with specific roles for user access, you must configure the security controls to include these roles. For the instructions to change the security controls, see Define security controls for an agentic workflow.

    In the data access settings, you must also add the necessary roles to enable reading of the tables for the records you want to be able to make tasks on. For example, you can add the itil role to the agentic workflow's list of approved roles so that it can access Incident records.

    Additional configuration

    You can change different settings related to the agentic workflow by changing values for the Now Assist Skill Config Var Set. To access the variable set and make changes, do the following while in the Platform AI Agents and Skills scope:

    • Go to the Now Assist Skill Config [sn_nowassist_skill_config] table.
    • Open the record named Image to task config.
    • In the Now Assist Skill Config Var Set related list, select the Tables Mapping configuration variable set.
    • Set the variables for the configuration type.
    • Save the Var Set.
    Table 1. Tables Mapping configuration

    Config field

    Description

    role_and_table_map

    When a user triggers this agentic workflow, it checks the role of the invoking user and uses the map to determine what tables a user can make a record on. For example, if you map itil to Incident table, then users with the itil role can make Incident records with images.

    get_location_details

    Determines whether information about the image's location is included in metadata extraction.

    tableslist

    List of tables where you can make tasks from images

    Accessing the Process images for new tasks agentic workflow

    To access the agentic workflow:
    1. Navigate to All > AI Agent Studio > Create and manage.
    2. Select Process images for new tasks.

    The first step of the guided setup includes a complete list of included AI agents. Selecting the name of an AI agent opens it in a new browser tab, where you can see the full description, role, list of steps, and tools. Tools are displayed in the second step of the AI agent guided setup, Add tools and information.

    In-product agentic AI and UI actions

    Agentic workflows can be accessed in the Core UI and in workspaces in the AI Activity panel. From there, you can track their progress, provide or review input, and see the results of the work performed. For more information, see In-product agentic AI for more details about the AI Activity panel.

    To enable users to access agentic workflows with UI actions, you can open the agentic workflow in AI Agent Studio and navigate to the Select channels and access step. You can select a UI action as a possible way to access the workflow

    If you don't see your UI actions after configuring it in AI Agent Studio, ensure that the property com.glide.agentic_processes_view.enabled is set to true. See Enable the in-product experience for agentic workflows.

    Sample utterance

    After the workflow has been activated in AI Agent Studio, enter Convert image to new task or similar phrases in the Now Assist panel to trigger the workflow. You can also run this workflow on the Testing page of AI Agent Studio with the same utterance in the Task field if you have the sn.aia_admin and sn_uxc_gen_ai.platform_ai_image_processor roles.

    AI agents used in the Process images for new tasks agentic workflow

    The following table lists the agents that are used in the Process images for new tasks agentic workflow.
    Important:
    In the Define availability step of each AI agent's guided setup, make sure that the Status toggle is enabled to activate the AI agent.
    Table 2. AI agents names and descriptions in the Process images for new tasks agentic workflow
    AI agent name AI agent description Role required
    Document and visual insights AI agent Extracts information from images. platform_ml_di.creation_agent

    Other Platform agentic workflows

    For more information on other agentic workflows associated with the Platform workflow, see Platform agentic workflows.