Configure Now Assist settings in Now Assist Center

  • Release version: Australia
  • Updated April 22, 2026
  • 3 minutes to read

    • Use Now Assist Admin console configuration features on the Now Assist Admin page in the Now Assist Center workspace.

    Before you begin

    Role required: sn_na_center.nac_admin

    About this task

    Follow these steps to configure Now Assist settings.

    Now Assist Admin console features from the Experiences and Settings sections are accessible on the Now Assist Center admin page. The features are regrouped in Now Assist Center based on the type of action to perform.

    Procedure

    1. Navigate to All > Now Assist Center or Workspaces > Now Assist Center.
    2. Select Admin (Admin icon. ) in the side navigation bar.

      The Now Assist Admin page opens.

      Now Assist Admin page in Now Assist Center.

    3. Select one of the options to on the Now Assist Admin page.

      The selection opens in a new tab in the Now Assist Center workspace.

      The following table lists the Now Assist Admin console options on the Now Assist Admin page.
      Table 1. Now Assist Admin options
      Option Description
      Account

      Opens the Account page from Now Assist Admin console.

      Review your Now Assist license details to make sure that you're up to date on what's available to you.

      For more information, see Review Now Assist account.
      Multilingual service

      Opens the Multilingual Service page from Now Assist Admin console.

      Turn on multilingual service for user-entered text with native translation or Dynamic Translation in Now Assist applications.

      For more information, see Configure multilingual service for Now Assist applications.
      Now Assist plugins

      Opens the Plugins page from Now Assist Admin console.

      Install Now Assist plugins to enable generative AI on your instance.

      For more information, see Install Now Assist plugins.
      Prompt injection

      Opens the Prompt Injection page from Now Assist Admin console.

      Activate or deactivate prompt injection attack detection to protect all generative AI applications and AI-generated text and conversations on your instance from malicious inputs and unintended model behaviors.

      For more information, see Configure prompt injection attack protection.
      Offensiveness

      Opens the Offensiveness page from Now Assist Admin console.

      Activate offensiveness detection to log or block offensive content generated by Now Assist skills and workflows.

      For more information, see Activate offensiveness protection for generative AI.
      Sensitive filters

      Opens the Filters page from Now Assist Admin console.

      Set up filters in Now Assist Guardian to redirect Virtual Agent users to a live agent or HR case when a sensitive subject is detected in a conversation.

      For more information, see Configure sensitive topic filters.
      Model providers

      Opens the Manage model providers page from Now Assist Admin console.

      Edit or customize the model provider for a skill or skill group at the instance level from the list of supported third-party model providers, including the default Now LLM Service. You can also review the model policy set by your organization and view the change history.

      For more information, see Manage model providers.
      Model versions

      Opens the Manage model versions page from Now Assist Admin console.

      Manage the version of the model providers across skills and instance levels. You can change and update versions for the base system and custom skills.

      For more information, see Manage version.
      Manage integrations

      Opens the Manage Integration tab on the Manage model providers page from Now Assist Admin console.

      Choose the preferred integration type for configuring the available model providers. There are two ways to configure a model provider in Now Assist Admin. You can select Original Equipment Manufacturer (OEM) or Bring Your Own Key (BYOK).

      For more information, see Manage Integration.
      Data privacy policies

      Opens the Privacy policies page from Now Assist Admin console.

      Configure privacy policies to anonymize data in Now Assist.

      For more information, see Configure Now Assist privacy policies.
      Data sharing

      Opens the Data sharing page from Now Assist Admin console.

      Data sharing improves ServiceNow AI products. You can opt out of data sharing from this page.

      For more information, see Opt out of data sharing for Now Assist.
      Data processing

      Opens the Data overflow processing page from Now Assist Admin console.

      Configure where Now Assist data is processed during periods of high traffic.

      For more information, see Configure Now Assist data overflow processing.
      Now Assist panel

      Opens the Now Assist Panel page from Now Assist Admin console.

      With the Now Assist panel, you can get assistance from generative AI experiences to solve customer issues faster. Use this conversational interface to summarize a chat, case, or incident, get help, or generate resolution notes so that you can get the context of this information more quickly.

      For more information, see Now Assist panel.
      Now Assist context menu

      Opens the Now Assist Context Menu page from Now Assist Admin console.

      The Now Assist context menu uses generative AI to help agents summarize, create, and edit written content, thus streamlining their writing tasks.

      For more information, see Now Assist context menu.