View AI assets usage and performance in Now Assist Center

  • Release version: Australia
  • Updated May 28, 2026
  • 5 minutes to read

    • Use Now Assist Center to view dashboards showing the usage and performance of your AI assets.

    Before you begin

    Role required: sn_na_center.nac_admin

    Procedure

    1. Navigate to All > Now Assist Center or Workspaces > Now Assist Center.
    2. Select Monitor (Monitor icon.) in the side navigation bar.

      The Analytics page opens showing tabs for the different dashboards.

      Dashboards and data visualizations are derived from various Now Assist features and are grouped by asset type.

      Monitor page in Now Assist Center.

    3. Select the tab for the dashboard you want to view.

      Some tabs contain another set of tabs for viewing the various usage, performance, and governance properties of the asset type.

    4. Select the tab for the data visualizations you want to view.

      The Overview tab displays a summary of AI asset activation, adoption, and usage across your organization. Use the dashboard to monitor the state of your AI assets and track user engagement across departments. For more information, see Now Assist Center Overview dashboard.

      The Performance Explorer tab displays execution-level details for assistants and AI agents. Use the dashboard to investigate individual executions, analyze performance For more information, see Now Assist Center Performance Explorer dashboard.

      The Business Value dashboard displays a consolidated view of the business value generated by AI assets across your organization. Use the dashboard to monitor total executions, time saved, and cost saved across skills, AI agents, and agentic workflows. For more information, see Now Assist Center Business Value dashboard.

      The Skills tab provides dashboards showing usage and performance metrics for Now Assist skills. The dashboards are featured in the Performance section of the Now Assist Admin console. For more information, see Analyzing Now Assist performance.
      Table 1. Dashboards under the Skills tab
      Tab Description
      Usage Summary

      The Usage summary dashboard page includes indicators on total and daily Now Assist actions, skill distribution and engagement trend, and daily unique users who have engaged with Now Assist.

      For more information, see Usage and adoption.
      Offensiveness

      The Offensive content dashboard page helps you monitor and evaluate the effectiveness of Now Assist Guardian guardrails in tracking and analyzing requests sent to large language models (LLM) and their responses.

      For more information, see Now Assist Guardian analytics.
      Context Menu

      The Now Assist context menu dashboard page helps you to evaluate the effectiveness of context menu actions in assisting agents with summarizing, creating, and editing emails and chat replies.

      For more information, see Now Assist context menu analytics.
      Adoption

      The Adoption dashboard page tracks the departments with the highest Now Assist usage, comparison of actions by department, and feedback and error details.

      For more information, see Usage and adoption.
      Skill Performance

      The Skills performance dashboard page contains indicators that help you analyze the usage and performance of active skills.

      For more information, see Skills performance.
      Prompt Injection

      The Prompt Injection dashboard page helps you monitor and evaluate the effectiveness of Now Assist Guardian guardrails in tracking and analyzing requests sent to large language models (LLM) and their responses.

      For more information, see Now Assist Guardian analytics.
      User Search Analyser

      The User search analyzer dashboard page contains indicators that help you understand the effectiveness of search in enhancing the self-service experience.

      For more information, see User search analyzer.
      The AI Agents tab provides dashboards showing usage and performance metrics for AI agents. The dashboards are featured on the AI Agent Analytics page of the AI Agent Studio. For more information, see AI Agent Analytics dashboard.
      Table 2. Dashboards under the AI Agents tab
      Tab Description
      Overview

      The Overview dashboard page provides summary indicators for the usage, performance, and efficiency of AI agents.
      Status

      The Status dashboard page provides an operational view of the AI agent deployment on the instance. It displays the current activation state of agentic workflows and AI agents and gives you a quick health check without having to navigate to individual asset records.
      Insights

      The Insights dashboard page shows deeper analytical findings about how AI agents are being used in practice. It helps you spot recurring problems by tracking errors over time and identify patterns in agent behavior.
      Assist Consumption

      The Assist Consumption dashboard page displays indicators for assist consumption and consumption trends on agentic executions so you can track spend against entitlements.
      Performance

      The Performance dashboard page helps you identify which agents, tools, or workflow steps are introducing delays, and supports the optimization of multi-step agentic processes.
      Troubleshooting

      The Troubleshooting dashboard page provides diagnostics for failed or degraded AI agent executions. It shows error counts, failed tool calls, and failed agent calls across the instance, and helps you identify the scope and pattern of failures.
      Security

      The Security dashboard page displays metrics and status information related to security controls for AI agents and agentic workflows.
      The Assistants tab provides dashboards showing usage and performance metrics for AI assistants. The dashboards are featured on the Analytics feature of the Assistant Designer. For more information, see Analyzing assistants.
      Table 3. Dashboards under the Assistants tab
      Tab Description
      Overview

      The Overview dashboard page provides high-level summary of assistant activity, assist usage, user engagement and overall customer satisfaction (CSAT) score.

      For more information, see Overview page in Assistant analytics.
      Usage

      The Usage dashboard page aggregates key metrics related to assistant usage, including the total number of conversations by assistant, conversations by channel, citations associated with the results, and the flow of conversation states.

      For more information, see Usage page in Assistant analytics.
      Adoption & Engagement

      The Adoption & Engagement dashboard page aggregates metrics related to user adoption and engagement, including average active users, new user growth, conversation volume trends, assist-to-execution trend, and channel distribution.

      For more information, see Adoption and Engagement page in Assistant analytics.
      Self Solved

      The Self-Solve Performance dashboard page aggregates metrics related to self-solved events (instances where assistants resolved user queries), deflection rates, live agent transfers, and user effort.

      For more information, see Self-Solve Performance page in Assistant analytics.
      Sentiment

      The Sentiment dashboard page aggregates metrics related to user satisfaction, emotional feedback, empathy levels, and conversation outcomes. These metrics enable you to monitor inferred CSAT, track transfers and escalations, analyze empathy distribution, and review negative emotion trends.

      For more information, see Sentiment page in Assistant analytics.
      Assists

      The Assists dashboard page aggregates metrics related to conversational assists, including total assists consumed, usage breakdown by assistant, usage trends, and features which used the most number of assists.

      For more information, see Assists page in Assistant analytics.