Now Assist

  • Release version: Australia
  • Updated March 12, 2026
  • 5 minutes to read
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    Summary of Now Assist

    ServiceNow® Now Assist leverages generative AI to boost user productivity and efficiency through conversational and proactive experiences. Depending on your license, you gain access to various application features, generative AI skills, agentic workflows, and AI agents. Now Assist integrates with the ServiceNow AI Platform, enabling you to configure, use, and analyze AI capabilities tailored to your business needs.

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    Now Assist Products and Workflows

    The Now Assist framework supports multiple workflows aligned with different business areas. Activating the relevant Now Assist products within these workflows allows you to enhance specific ServiceNow applications:

    • Technology: Supports IT services, operations, security, asset management, risk management, and strategic portfolio management, including products like Now Assist for ITSM, CMDB, IRM, and Vulnerability Response.
    • Customer: Enhances customer service applications such as Customer Service Management, Field Service Management, Financial Services Operations, and Telecommunications.
    • Employee: Focuses on HR Service Delivery, Employee Experience, Health and Safety, Legal Service Delivery, and Workplace Service Delivery.
    • Creator: Supports platform tools like App Engine Studio, AI Platform scripting, Workflow Studio, and RPA Hub.
    • Finance & Supply Chain: Enables operations like Accounts Payable, Supplier Lifecycle, and Sourcing and Procurement.
    • App Engine: Enhances custom applications with AI capabilities.
    • Vault: Provides tools for data pattern generation, encryption access monitoring, and sensitive data discovery.
    • Other: Covers additional plugins and skills such as Zero Copy Connector.

    Important Considerations

    • Not all AI models and Now Assist features are available in all regions or data center environments. Restrictions apply for FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, self-hosted customers, and regulated markets.
    • ServiceNow recommends regularly checking for updates on model provider availability and Now Assist feature accessibility.
    • The application uses AI and machine learning, which may not always produce accurate or complete information. Customers must test and validate outputs, employ human oversight, and avoid sole reliance on AI-generated results, especially in critical domains like healthcare, finance, legal, or security.
    • Usage of Now Assist is governed by ServiceNow’s AI Acceptable Use Policy.

    Data Processing and Privacy

    Now Assist requires transferring data from customer instances to centralized ServiceNow environments, sometimes involving third-party cloud providers like Microsoft Azure. Data handling complies with ServiceNow’s internal policies and the CORE Compliance Portal standards.

    ServiceNow collects inputs, outputs, and edits from the application to improve AI technologies. Customers can opt out of data collection at any time via the Now Assist Opt-Out option.

    ServiceNow® Now Assist uses generative AI to enhance user productivity and efficiency through conversation and proactive experiences.

    Note:
    Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows and AI agents. For more information see ServiceNow product tiers.

    See https://www.servicenow.com/community/now-assist-articles/now-assist-quick-start-guide/ta-p/2685044 to read about the foundation of generative AI at ServiceNow®.

    Get started

    Important:
    • Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
    • Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
    • Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

    Now Assist products and skills

    The Now Assist framework is supported across the ServiceNow AI Platform. To use Now Assist skills, activate one or more of the following Now Assist products.
    Table 1. Now Assist products
    Workflow Business areas Available products
    Technology The Technology workflow includes IT applications, such as IT services and operations, managing your strategy to deliver products and services, and platform security.
    Customer The Customer workflow includes applications that support customer service, including field service, financial services, telecommunications and media, and the public service sector.
    Employee The Employee workflow supports HR Service Delivery and Employee Experience features.
    Creator The Creator workflow supports a variety of Platform tools and builders, including the following:
    • App Engine Studio
    • ServiceNow AI Platform scripting
    • Platform Analytics
    • Service Catalog
    • Workflow Studio
    • RPA Hub
    • Process Mining
    		 Now Assist for Creator
    Finance & Supply Chain The Finance & Supply Chain workflow supports purchase requisitions, sourcing requests, and request for products or services.
    App Engine The App Engine workflow supports App Engine products and offerings so that you can enhance your custom applications with AI. Now Assist for App Engine
    Vault The Vault workflow supports generating custom data patterns from text descriptions to streamline your workload, checking role access for an encrypted column to monitor your instance’s encryption access posture, and scheduling Data Discovery jobs to detect sensitive data. Now Assist for Vault
    Other The Other workflow accommodates additional plugins and skills that don't fit into any other workflow. Now Assist for Zero Copy Connector

    For a complete list of Now Assist skills and their workflows, see Now Assist skills.

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.