Follow-up conversations

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • AI agents continue with follow-up conversations after the AI agent execution is complete.

    Before you begin

    Role required: sn_aia_admin

    About this task

    When the [sn_aia.enable_follow_up] system property is set to true and if there is no record for the agentic workflow created in the Agent properties [sn_aia_property] table, then the AI agents continue with the How else can I help you? follow-up message after the agentic workflow execution.

    The AI agent conversation doesn't get closed after the execution is complete by default. If you would like to override the follow-up behavior for your AI agents for a specific agentic workflow, you must create a record in the Agent Properties [sn_aia_property] table.

    Procedure

    1. Navigate to All > System Definitions > Tables and open the Agent Properties [sn_aia_property] table.
    2. Select New.
    3. On the form, fill in the fields.
      Table 1. Agent Property form
      Field Description
      Name Name for the agent property record for the agentic workflow.For example,

      follow_up_behaviour
      Value Provide the following values as per the requirement:
      • no_followup_close_conversation: Closes the conversation after the use case is complete.
      • no_followup_open_conversation: Keeps the conversation open after the use case is complete.
      Target table The table where the target agentic workflow resides: Agentic workflows [sn_aia_use case] table.
      Target record The record of the target agentic workflow or AI agent.
      Application The application scope for the agent property record: Now Assist AI agents.
    4. Select Submit.