Set up auto-login for ServiceNow AI Lens

  • Release version: Australia
  • Updated April 8, 2026
  • 1 minute to read

    • Pre-configure your organization's ServiceNow® instance URL so that it appears ready-filled when users launch the ServiceNow AI Lens desktop application, and enable auto-login so that users can skip signing in on subsequent launches.

    Before you begin

    Role required: admin

    ServiceNow AI Lens must be installed on the user's machine. For more information, see Download the ServiceNow AI Lens installer.

    Procedure

    1. On the user's machine, open the app-config.json file from the following location depending on the operating system:
      • Windows: <username>\AppData\Roaming\servicenow-lens\app-config.json
      • Mac: /Users/<username>/Library/Application Support/servicenow-lens/app-config.json
      Note:
      The folders in the file path may be hidden by default. Unhide them before navigating to the app-config.json file.
    2. In the app-config.json file, enter your organization's ServiceNow® instance URL as the value for the instanceUrl field. 
      

{
  "instanceUrl": "https://<your-instance>.service-now.com"
}
      Note:
      • The app-config.json file is unique to each user on the machine. If ServiceNow AI Lens is installed for all users, the administrator must update the instanceUrl field in each user's app-config.json file individually. If it is installed for a specific user only, that user can update their own app-config.json file.
      • If you change the instance URL on the login screen and successfully sign in, AI Lens saves the new URL. The next time you launch ServiceNow AI Lens, the updated URL appears in the instanceUrl field.
    3. To enable auto-login, perform the following steps.
      1. Navigate to All > System Definition > All Properties.
        Tip:
        If your instance can't navigate to All Properties, in the search field, enter sys_properties.list and press Enter.
      2. Search for sn_app_lens_core.lens_enable_auto_login property.
      3. In the value field, set the value to true, and select Update.
        Figure 1. Auto-login property value
        Auto-login property value.
        Note:
        When this property is enabled, ServiceNow AI Lens automatically signs in users on subsequent launches without showing the login screen. If a user signs out or their sign-in expires, the login screen reappears with the instance URL already filled in. If you manually update the app-config.json file after your first login, you will be prompted to sign in again.