AI Agent Advisor
Summarize
Summary of AI Agent Advisor
The AI Agent Advisor in ServiceNow Australia release (updated April 15, 2026) helps you automatically identify automation opportunities within your instance by analyzing actual operational data. It then assists you in deploying AI agents to implement these automations efficiently.
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Getting Started and Usage
- Explore: Learn the core concepts and features of AI Agent Advisor.
- Configure: Set up the AI Agent Advisor application to begin discovering automation opportunities.
- Use: Utilize AI Agent Advisor to find and implement AI-driven automations within your environment.
- Reference: Access details about AI Agent Advisor properties and components for deeper configuration and understanding.
Licensing and Availability
Access to AI Agent Advisor features, generative AI skills, agentic workflows, and AI agents depends on your ServiceNow license tier. Some AI capabilities and model providers may be restricted based on geographic location, regulatory compliance (such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers), or self-hosted environments. Availability may vary by region and is subject to change in future releases.
AI Limitations and Responsible Use
AI Agent Advisor leverages AI and machine learning, which may not always generate fully accurate or appropriate results. ServiceNow advises customers to rigorously test and evaluate outputs, maintain human oversight, and avoid relying solely on AI for critical decisions, especially in sensitive domains like healthcare, finance, legal, or security. Compliance with ServiceNow’s AI Acceptable Use Policy is required.
Data Processing and Privacy
Using AI Agent Advisor entails transferring data from your ServiceNow instance to centralized ServiceNow environments, possibly located in different regions or cloud providers such as Microsoft Azure. ServiceNow manages this data following strict internal policies and compliance standards.
ServiceNow collects inputs, outputs, and edits from the application to improve its AI technologies. Customers can opt out of data collection at any time via the Now Assist Opt-Out page.
Support and Resources
- Access troubleshooting help and additional AI product resources.
- Engage with the ServiceNow Community focused on AI and intelligence topics.
- Utilize training and courses available through ServiceNow University.
- Search the Known Error Portal for relevant issues and solutions.
- Contact Customer Service and Support for assistance.
The AI Agent Advisor automatically discovers automation opportunities in your instance based on actual operational data and helps you to deploy AI agents to implement them.
Get started
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Use |
Reference |
- Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
- Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
- Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
- Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.
Troubleshoot and get help
- Additional resources for AI products and solutions.
- ServiceNow Community on AI and Intelligence.
- Access real-time courses, self-paced training, and career resources at ServiceNow University.
- Search the Known Error Portal for known error articles.
- Contact Customer Service and Support.
AI limitations
This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.
Data processing
This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.
Data collection
ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information extracted from documents. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.
For more information, see the Now Assist documentation.