Adoption tab in AI Control Tower
Summarize
Summary of Adoption tab in AI Control Tower
The Adoption dashboard in AI Control Tower enables users to monitor engagement and feedback related to AI usage. It features two main tabs: Usage and Adoption, providing insights into user interaction, departmental engagement, and feedback metrics over a specified date range, with a default of 30 days.
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Key Features
- Total AI Actions: Displays the total number of AI actions executed within the selected period, allowing users to gauge overall engagement trends.
- Average Daily Unique Users: Shows the average number of daily unique users engaging with AI, indicating the level of interaction.
- Positive Feedback: Percentage of positive feedback related to AI actions, reflecting user satisfaction.
- Daily AI Actions: Tracks the number of AI actions executed each day, providing insights into daily engagement patterns.
- Top 5 AI System Group Distribution: Visualizes the most utilized AI actions, allowing for comparative analysis using interactive trend charts.
- Daily Usage Comparison by Workflow: Compares daily AI actions executed across workflows, helping identify workflow effectiveness.
- Departments with Highest Usage: Highlights which departments are utilizing AI the most, supporting targeted improvement efforts.
- AI Actions Comparison by User Department: Details the volume and type of AI actions taken by each department.
- Feedback Details: Offers insights into user feedback metrics, including numerical counts and percentages.
Key Outcomes
By leveraging the Adoption dashboard, ServiceNow customers can effectively track AI engagement levels, identify trends, and assess user satisfaction with AI actions. This information is crucial for optimizing AI strategies, enhancing user experience, and driving departmental performance improvements based on actionable insights.
Use the Adoption dashboard page to view data about user engagement and feedback, and adoption of every type of AI.
The Adoption dashboard page contains two tabs that provide insights on usage and adoption.
The Usage tab includes indicators on daily AI actions, daily unique users who have engaged with AI, AI system group distribution, and daily usage comparison by workflow. The Adoption tab tracks the departments with the highest AI usage, comparison of AI actions by user department, and feedback details. Use the date range filter to view usage and adoption indicators for the selected period. The default date range is 30 days.
The high-level indicators on the Adoption dashboard page provide an overview of user engagement.
- Total AI actions
- This area of the dashboard shows the total number of AI actions in the selected date range. Total AI actions for a selected period can reveal the scale of AI actions executed. The trend line in the visualization shows
increased or declining engagement.
Figure 2. Total AI actions indicator - Average daily unique users engaging with AI
- This area of the dashboard shows the average number of daily unique users who engaged with AI in the selected date range. The Average number of daily unique users is an indicator of the level of AI engagement.
Figure 3. Average number of unique users per day who triggered AI actions indicator - Positive feedback
- This area of the dashboard shows the percentage of positive feedback received against executed AI actions. The Positive feedback indicator reveals the level of user satisfaction for executed AI actions.
Figure 4. Positive feedback indicator
Usage indicators
- Daily AI actions
- This area of the dashboard shows the number of AI actions executed per day in the selected date range.
Figure 5. Daily AI actions indicator - Daily unique users engaging with AI
- This area of the dashboard shows the daily unique users who engaged with AI in the selected date range.
Figure 6. Daily unique users engaging with AI indicator - Top 5 AI System group distribution
- This area of the dashboard shows the usage of the top 5 AI actions in a trend chart. The visualization is interactive. Use the Group by filter to apply predefined breakdowns. Hover over the trend lines to see the number of
times that each AI action was used. Selecting one or more items in the legend removes the trend line for those items. You can compare and contrast AI actions usage distribution in a date range to understand in-demand actions.
Figure 7. Top 5 AI System group distribution indicator - Daily usage comparison by workflow
- This area of the dashboard shows the number of AI actions executed per day against each workflow in the selected date range. Hover over a bar to view the count of AI actions executed for a workflow on that day.
Figure 8. Daily usage comparison by workflow indicator
Adoption indicators
- Departments with highest usage
- This area of the dashboard shows the departments with the highest usage of AI actions in the selected date range. Hover over the horizontal bars to view the count of actions for a particular department.
Figure 9. Departments with highest usage indicator - AI actions comparison by user department
- This area of the dashboard shows the number and type of AI actions executed against each department in the selected date range.
Figure 10. AI actions comparison by user department indicator - Feedback details
- This area of the dashboard shows the numbers and percentage of feedback provided by users of AI actions in the selected date range.
Figure 11. Feedback details indicator