Service Graph Connectors for AI Control Tower

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read
  • You can use Service Graph Connectors (SGC)  to import and integrate third-party data into  CMDB  and non-CMDB  tables to create AI connections.

    How SGC works

    When you access third-party APIs, they return data. This data must be stored in ServiceNow tables. Before saving it, we should transform the data from its JSON format into a preferred format and then store it in the ServiceNow tables.

    Benefits of SGC

    Lets explore some of the major benefits:
    • Gain trust in your CMDB data
    • Minimize operational risk
    • Minimize custom integrations
    • Accelerate time to value

    To understand benefits and features of SGC in detail, see Service Graph Connectors