Now Assist panel

  • Release version: Australia
  • Updated January 30, 2025
  • 1 minute to read

    • With the Now Assist panel, you can get assistance from generative AI experiences to solve customer issues faster. Use this conversational interface to summarize a chat, case, or incident, get help, or generate resolution notes so that you can get the context of this information more quickly.

    You must fulfill the following conditions to use the Now Assist panel:
    • Next Experience must be enabled. For more information, see Considerations for activating Next Experience.
    • You must have the now_assist_panel_user role.
    • Your role must be applied to at least one active Now Assist skill to use skills in the Now Assist panel.
    There are three versions of Now Assist panel chats: standard, enhanced, and premium. Select one of the versions to learn more:
    • Standard chat - provides conversational support assistance within a standard, static chat window. To activate the Now Assist panel standard chat, see Activate the Now Assist panel standard chat.
    • Enhanced chat - provides conversational support assistance within a dynamic window that gives a more intuitive and personalized experience. You must activate the Now Assist panel enhanced chat and configure your Now Assist instance to use the enhanced chat. See Activate Now Assist panel enhanced chat for more information.
    • Premium chat - provides conversational support assistance within a fully agentic chat experience that enables the assistant to reason across multiple sources and execute complex workflows without leaving the conversation. You must activate the Now Assist panel premium chat and configure your Now Assist instance to use the premium chat. See Display your assistant on Platform or ServiceNow Studio for more information.
    If you want to use assistants, you must activate them. See Configuring assistants overview for information on activating assistants.
    Note:
    Voice input is automatically activated when you activate the Now Assist panel. As of the Zurich Patch 4 release, voice input is configured in the Configure Next Experience accessibility preferences.