AI Control Tower
Summarize
Summary of AI Control Tower
The AI Control Tower is designed to facilitate AI adoption across organizations by managing and tracking AI systems and assets efficiently. It provides a platform to configure workflows and utilize AI capabilities for enhanced operational effectiveness.
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Key Features
- Management and Tracking: Centralize AI systems and assets for streamlined oversight.
- Workflow Configuration: Customize workflows to align with organizational needs.
- Risk and Compliance: Ensure ethical AI use and compliance with regulations.
Key Outcomes
By leveraging the AI Control Tower, organizations can expect improved management of AI assets, enhanced compliance with regulatory standards, and a structured approach to mitigating AI-related risks. However, users should remain aware of the limitations of AI technologies and ensure human oversight in decision-making processes, particularly in critical sectors.
Additionally, data processing requirements necessitate that customer data may be transferred to centralized environments, which are subject to ServiceNow’s compliance policies. Customers can opt out of data collection to enhance privacy control.
The AI Control Tower is a platform that connects different parts of an organization to speed up the AI adoption.
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- Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
- Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
- Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
- Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.
AI limitations
This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.
Data processing
This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.
Data collection
ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.