ServiceNow AI Lens
Summarize
Summary of ServiceNow AI Lens
ServiceNow AI Lens is a feature within the Now Assist application that leverages generative AI to enhance workflows by scanning, extracting, comprehending, and synthesizing data. This enables users to optimize their processes efficiently.
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Key Features
- Exploration and Learning: Users can learn about the concepts and features of ServiceNow AI Lens to maximize its potential.
- Configuration: The application can be configured to tailor its functionality to user needs.
- Data Capture: Users can analyze and utilize data through capture screens for better comprehension.
- Role and Limitations Reference: Information on components such as roles, tables, and limitations is available for better understanding.
Important: Certain features may not be available in specific environments, such as FedRAMP or self-hosted setups. Users should check for updates in future releases.
Key Outcomes
ServiceNow AI Lens allows users to harness AI for improved workflow efficiency. However, it is essential to avoid scanning sensitive data to protect privacy, and to apply human oversight on AI-generated outputs, especially in critical sectors. Users are responsible for assessing the application's accuracy and relevance for their specific use cases.
Data processed by the application is managed according to ServiceNow's internal policies, with customers having the option to opt-out of data collection at any time. Regular updates and documentation are available for ongoing support and guidance.
With ServiceNow AI Lens, which is a ServiceNow® Now Assist application, you can use generative AI to scan, extract, comprehend, and synthesize data to optimize your workflows.
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- Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
- Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
- Don't scan any personally identifiable information, such as medical reports, financial reports, or other sensitive data, when using ServiceNow AI Lens as you don't want to expose the large language model (LLM) to any sensitive information.
- ServiceNow AI Lens currently uses Azure OpenAI GPT-4o LLM.
Troubleshoot and get help
AI limitations
This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.
Data processing
This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.
Data collection
ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information about scripts (and associated script records) in which Now Assist for code generation is called. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.
For more information, see the Now Assist documentation.