Now Assist Center
Summarize
Summary of Now Assist Center
Now Assist Center enables ServiceNow customers to set up, manage, and optimize generative AI solutions through a unified workspace on the ServiceNow AI Platform. It facilitates the implementation and monitoring of AI solutions, providing a comprehensive environment to configure, use, and track AI readiness, usage, and performance.
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Key Features
- Explore: Learn about Now Assist Center concepts and features.
- Configure: Set up your Now Assist Center environment to start deploying AI solutions.
- Use: Implement Now Assist AI solutions efficiently from a single workspace.
- Monitor: Track AI readiness, usage metrics, and performance to optimize outcomes.
- Reference: Access detailed information about Now Assist Center properties, roles, limitations, and configurations.
Important Licensing and Availability Notes
Access to Now Assist features depends on your ServiceNow license tier. Some generative AI skills, agentic workflows, and AI agents may be restricted based on:
- Geographic region (including in-country SKUs, FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers)
- Environment type (self-hosted, restricted environments)
- Regulated markets, where certain AI products and skills are unavailable
Customers should regularly check ServiceNow release notes and knowledge base articles for updates on feature and model provider availability.
AI Limitations and Responsibilities
Now Assist Center uses AI and machine learning models that may not always provide fully accurate or complete information. Customers must:
- Test and validate AI outputs for accuracy and appropriateness
- Employ human oversight, especially in critical domains such as healthcare, finance, legal, and security
- Avoid sole reliance on AI-generated results for important decisions
- Comply with ServiceNow’s AI Acceptable Use Policy
Data Processing and Collection
Using Now Assist Center involves transferring data from customer instances to centralized ServiceNow environments, which may be hosted in different regions or third-party clouds like Microsoft Azure. Data handling follows ServiceNow’s internal policies and compliance standards.
ServiceNow collects inputs, outputs, and modifications from the AI interactions to improve its AI technologies and models. Customers have the option to opt out of future data collection as detailed in the Now Assist documentation.
Support and Resources
- Access troubleshooting help and AI product resources through the ServiceNow Community and Known Error Portal.
- Utilize training and career development offerings via ServiceNow University.
- Contact Customer Service and Support for personalized assistance.
Set up, manage, and optimize your generative‑AI solutions on the ServiceNow AI Platform from a single workspace.
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- Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
- Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
- Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
- Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.
Troubleshoot and get help
- Additional resources for AI products and solutions.
- ServiceNow Community on AI and Intelligence.
- Access real-time courses, self-paced training, and career resources at ServiceNow University.
- Search the Known Error Portal for known error articles.
- Contact Customer Service and Support.
AI limitations
This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.
Data processing
This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.
Data collection
ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information extracted from documents. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.
For more information, see the Now Assist documentation.