Configure skill deployment settings

  • Release version: Australia
  • Updated April 17, 2026
  • 3 minutes to read

    • Configure the deployment settings for the skill that you have created. The deployment settings enable you to choose where the admin can find the skill in Now Assist Admin.

    Before you begin

    Role required: sn_skill_builder.admin

    About this task

    Deployment settings control two things: where the skill appears in the Now Assist Admin console for an admin, and which activation methods are available to that admin. You must configure both before publishing the skill.

    Important:
    Deployment settings for cloned ServiceNow skills cannot be edited. If you select Deployment settings on a cloned skill, a notification informs you that these settings are locked. To use custom deployment settings, create a skill from scratch instead of cloning.

    Procedure

    1. Navigate to All > Now Assist Skill Kit > Home.
    2. Select the skill that you want to configure from the Custom Skills list.
    3. Select the 4. Deployment and skill settings tab.
    4. Select Deployment Settings.
    5. In the Now Assist features section, fill in the fields.
      Table 1. Deployment settings form
      Field Description
      Workflow

      The high-level category that this skill pertains to, such as Technology, Employee, Creator, or Platform. You can also select Other if none of the categories fit.

      The workflow that you choose determines where the skill appears in the Now Assist Admin console.
      Product The specific product that this skill operates within, such as ITSM, ITOM, HR Service Delivery, Now Assist Admin.
      Feature The feature that the skill is used on, such as Agent Chat, Knowledge, Virtual Agent. You can also define a custom feature if necessary.
      Note:
      If you select Create new feature, you're prompted for a name and description of the new feature.
      Name The name of the feature.
      Description A description of the feature.
    6. Select the check boxes for the deployment locations where you want the admin to be able to activate the skill.
      Table 2. Deployment location options
      Location Description Additional Information
      Now Assist panel Allows the skill to be triggered through the Now Assist Panel. The Now Assist panel is the conversational interface found within the Now Assist Center, learn more about this feature at Now Assist panel.
      UI Action Adds a UI action button to the core UI to trigger the skill. Once activated, the button appears on the table form specified during skill configuration.

      After this option is selected, select a table, in the Table field, then select Create UI Action. After the skill has been created, select Link to UI Action.

      Note:
      The created UI Action is inactive by default.

      Learn more about UI Actions at Defining UI actions.
      Flow action Allows the skill to be used from a flow action. Once activated, you can access the skill through the Execute Skill flow action in Workflow Studio. Details on the Execute Skill flow action can be found at Execute Skill action.
      Now Assist context menu Makes the skill available for activation and use through the Now Assist context menu. For details on the context menu, seeNow Assist context menu.
      Virtual assistants Makes the skill available for activation and use in various chat experiences with virtual assistants. For more information about Now Assist in Virtual Agent, see Configuring assistants overview.
      UI Builder Makes the skill available in UI Builder. You can find it in the Data and scripts panel. Learn how to use UI Builder to create web user interfaces at UI Builder.
      Tip:
      You can select more than one deployment location. Selecting a location here makes it available for an admin to activate, but not activate the skill automatically. An admin must still activate the skill in Now Assist Admin. To learn more, see Activate a skill.
    7. Select Save.

    What to do next

    After you configure the skill settings, you can publish your skill. To learn more about publishing skills, see Finalize and publish a skill.